Novotel Nuernberg Messezentrum in Nurnberg

Avoid this hotel at all costs – absolute disgrace!

We booked a 4-person room at NOVOTEL for our family of six (2 adults + 4 small kids under 9). This has never been an issue anywhere else in Europe — kids share beds, no problem. The booking was confirmed, paid, and I even informed the hotel while making the reservation through booking.com.

When we arrived around 22:00, exhausted after a long drive, the receptionist refused to give us the key unless we paid for a second room at full price, insisting even our toddlers must be “counted” as adults and thus we shall have another room, suggesting two of the kids to sleep in a separate room which is absurd and unsafe.

When I asked for a refund, since they were refusing the room we had paid for, management flat-out refused and lied, blaming Booking.com. After calling Booking.com, I learned it’s the hotel’s decision whether to refund or not. In other words, NOVOTEL tried to scam us: “buy another room or leave and lose your money.”

We walked out. Thankfully, Mercure hotel right next door welcomed us warmly, gave us a spacious room at the same price, and treated us like actual guests.

The next morning NOVOTEL had the audacity to mark us as no-show and issued a refund of 10eur.

Bottom line: NOVOTEL does not care about families or hospitality. If you are traveling with children, stay far away. This hotel is a scam and a disgrace to the NOVOTEL brand.

Price quality level is poor.
-Parking expensive, food good but expensive, a lot of insect.
-Gym has just 3 condition equipment and just 3 kgs dumbels for weight. Better not call gym not available.
-There is electricity sockets at terrace but non of them working.
You guys should better pull quality a bit better. Do not match with what it looks like online.