Fachwerk Hotel in Wuppertal

On the verge of completely ruined weekend.

1. I have booked this hotel specifically because it indicated on Booking.com that it has sauna and an outdoor swimming pool. I made the reservation without the possibility for cancellation due to the booking.com policies. After the booking and payment you receive an email that says that you have to book and sauna separately, which is in a complete different building any technically has nothing to do with the hotel, the swimming pool, which as indicated on booking is free of charge, is a part of the sauna and is inaccessible if you’re haven’t booked the sauna. Of course, upon arrival all the slots in the sauna were booked. It is not the only hotel which says it that they have sauna and a pool, but the only one to claim they have it, while they technically do not. In the normal situation a hotel with a sauna and pool provides an access to these facilities for the rest of the hotel, otherwise I do not see how could they claim having facilities that are in the separate building and which you have to book separately. Again, this information is unknown until the email which is being sent after you’ve completed the reservation and payment.

2. After I pointed this out to the staff, we ended up arguing about whose responsibility it is , which in their opinion was mine and how they cannot do anything about the situation, because the sauna, if a separate entity (!) and they also refused to return me the money for the hotel, which I would prefer and just go to another hotel. After some time of bickering and annoyed conversations over the phone they have offered me a free of charge 1,5 hours stay in the sauna. The sauna was truly great, but as I already indicated, in normal circumstances when you book a hotel with a sauna and pool, you can access it for more than 1,5 hours.

3. The photos of the rooms on booking do not correspond the rooms. More specifically the room I booked “double room with private bathroom “ has 6 photos attached to it and they all are from different rooms, which are much bigger and nicer than the one I ended up staying at.

Otherwise, the hotel is very clean, with all the necessary appliances in the rooms, having some nice personal touches to it. Although, in my opinion it is not very good value for the money, once I payed 136 euro per night just for staying in a small room, with a tiny window and a view towards someone else’s window. The location is all right but nothing very special to be explaining the cost.

I do not know was the problem with the description and deceiving information on the side of the hotel or booking, but please be careful booking this facility since the information they provide on booking.com is very inaccurate.