Sympathie-Hotel Fürstenhof in Bad Kreuznach

The hotel is simple and generally okay if you don’t expect too much. I was, however, a bit disappointed with the breakfast. It appeared that some of the items were similar to what had been served the evening before at a catering event. I fully support avoiding food waste, but I would have preferred a fresh breakfast selection. Overall, it’s a decent place for a short stay, though there’s room for improvement when it comes to breakfast quality and freshness.

Travelers need to know that although the hotel website says they have air-conditioning in the rooms, it is up to the hotel, not the customer, to turn it on. I have a severe bee allergy, when I opened the doors and windows, bees came inside. So we are stuck with being hot or being deathly afraid of bee stings. While the front desk people seemed sympathetic, the maintenance staff refused to turn on the air. Before we came i emailed to insure they had air conditioning and was reassured they did. In the summer months, I would not stay here again.

We arrived no one helps whit our Luggage I am Handicap
no Help when arriving and leaving.
Wen were left there wont to charge us another 1080 Euro
I told them to check again we paid in advance.
Break fest terrible every day the same poor quality.
We do not recommend this Hotel; we will not use again.

When I arrived I wondered why the window in the room was left open. By mid-night when back to hotel again i learned he reason. The room was far too hot for anyone to sleep unless the window is continuously open. Fortunately room windows was towards a very quiet street. On the breakfast, after partially sleepless night, I was happy to find a really wonderful slection on healthy food. Then as I had been already been enjoying my breakfast the restaurant staff colleague approached me to ask my room number. I was very much surprised of this and gave first a wrong room number. Hotel guests around watched me like staying ’hmmm… a thief’ who came to restaurant to get a free meal. Oh dear I felt humiliated. Nobody else was asked their room number. Why only me? Yes, perhaps I did not look old enough as I am only 55 plus, and as basically all others 75 plus. And i was looking very tired since after 4 hard work mission days, and tehn had been driving all the way from South-France (over 900km) to get well deserved rest in this lovely small city. Obviously i looks like a thief but i wasnt. The restaurant staff colleague communicated very kindly. Yes, later on i understand better their purpose. I did not didnt look a typical client. A lonely hungry and tired man. Yes, i was. In a wrong place.

AC apparently doesn’t work until it has been 24 degrees for a week. Since it was only 24+ for 2 days it didn’t our room was on the side of the sun so we were cooking in there. Staff couldn’t/wouldn’t do anything about it. When we said we wanted to checkout the same day because it was impossible to sleep in that sauna we were still charges the full amount. The place was also hard to reach, it was very unclear how to get there and where to park. We were having 2 and 3 stars hotels the entire trip and wanted to close the trip with a 4 star one, imagine our disappointment since it was the least one of the entire trip. Reviews on booking also talk about the beautiful river nearby, which is just a pool of mud. One of the least beautiful places we saw in germany