Hotel Gran BelVeder & Ostsee Therme Resort & Spa in Scharbeutz

wasnt that good as it should be with a place and price like this.
furniture is old- looking brown everyhere, I didn't feel to be in a modern hotel, wrong century. Staff was a 3 there is potential for growth, Service was standard but not a 5-Star-Service as I expected. while having the breakfast, we were still chewing and the waitress took the dirty plate, not only ones.. Due to the kids, we were about to eat at the room, curry sausage 14 Eur + french fries 5.90 Eur + room service 10 Euro, even without the service fee too much for a curry-sausage, just a no-go for that, even when we are at the Belvedere at Scharbeutz!
My stay was OK not more, cannot recommend and not again for us

Update after the team answered feedback:

Dear BelVeder Team,
Thank you for your reply. However, your explanation regarding the breakfast service shows exactly why I see "potential for growth."

According to classic Knigge and 5-star standards, clearing plates while guests are still eating—and chewing—is a major service mistake. It creates pressure and ruins the relaxation. If staff needs to clear a table early, they must ask politely first ("May I take this plate?").

True 5-star service is defined by the details, but here it fell short multiple times, giving you some examples:

Lack of Premium Comfort:
When guests sit outside on an opened terrace during windy but sunny weather and ask for a blanket, a 5-star hotel absolutely must have one available to ensure their comfort.

Poor Logistics & Arrival:
We booked our 3 rooms around 9 months in advance, so a 5-star hotel should easily be able to allocate these rooms close to each other. Furthermore, we arrived with 6 people in one vehicle, including an 80-year-old guest. While it was great that staff took our luggage, simply dumping all suitcases into a single room instead of separating them by guest rooms is not 5-star standard. As a result, our 80-year-old guest did not have her suitcase in her room.

If you want to be a true 5-star hotel, these are exactly the kinds of service details that must be handled flawlessly.

If management is genuinely interested in honest feedback to improve standards, I am happy to provide further examples.

Warm regards,
Steffen

As soon as we arrived, our child noticed a small bug on his pillow. Unfortunately, we didn't realize immediately it was a louse, but thought it was a harmless insect. Our child got louses as a souvenir from the hotel. In a 5-star hotel, you wouldn't expect something like this to be possible. I sent feedback to the hotel, not to ask for a refund, but to make sure that no one else gets infected and to ask the hotel to take care of hygiene. Unfortunately, the hotel was not interested in the feedback at all and did not respond to it. If a hotel is an expensive 5 star hotel, you would assume that hygiene, cleaning and above all responding to customer feedback would be the number one priority.

Otherwise friendly staff.
The room was also extremely hot, no air condition at all.
Good location, and a nice water park/spa.