Santorini Secret Suites & Spa, Small Luxury Hotels of the World in Oia

If you’re looking for a truthful and honest opinion of this hotel, stop scrolling and take a listen (apologies if bad grammar/flow, writing this on my flight). Also, please know this is not to destroy the reputation of this hotel, it’s moreso to reveal the incorrect rating this hotel was given. This is lengthy and may come off as me complaining, however, it’s honest feedback that I hope you read through. This will likely incur a deflection from the hotel, as I’ve noticed that they do not own up to any bad reviews, but I’ll attach any photos or communication I had with this “5-star” hotel. Upon arriving at Secrets, we were so excited to relax in this 5 star hotel, as this was our 3rd hotel stop on our honeymoon, especially after reading reviews on this site from other guests. We stayed in the room listed as “Premium Suite with Private Outdoor Hot Tub”. See below for the honest feedback by category: Check-In Process: -We arrived at the hotel and walked down a few stairs to get to the hotel reception. The view was unreal! -The check-in process was fairly simple! -After check-in the staff politely gave us a tour of the hotel. A perk of arriving to the hotel, you are given a welcome drink, we were asked if we wanted one and we said yes (because why not, vacation!), however it almost felt like we shouldn’t have asked because the bar tender needed to be chased down to make us a drink. However, it was a nice gesture to receive, just a bit uncomfy that it wasn’t prepared when we checked-in (as most other hotels do). Room/Accommodation: -Pictures attached for reference FYI -Upon walking into our room, we truthfully were shocked at the room setup. After looking at photos from the hotels website, it absolutely did not look like the photos. -You are given champagne and dried fruit (interesting, but appreciate the gesture) -The room felt nothing like a “5-star” hotel room. It felt like a college dorm with the furniture that was chosen. I kid you not, the bed is a circular shape, with no back board, there’s a small flat screen tv (maybe 32 inches), there’s plastic looking furniture throughout. Again, not trying to be nit picky, however, this felt like a holiday inn vs a 5-star hotel room. -It was noted that the outside jacuzzi is a “hot tub”, but let me assure you, it was ice cold. We actually bought a thermometer and the temperature was 72°F, we notified that it was not heated many times. The tile was also chipped and not in great shape. Lastly, the jacuzzi jets did not work upon arriving, after letting staff know, the jets would only stay on for ~15 seconds and then turn back off. (more on all of this later.) -We were told by staff when we entered the room to not set the temperature below 25°C…as of course did not abide because we were sweating. That definitely felt cheap to us, almost as they were trying to save money. Luggage Handling: -As we checked into the hotel, our bags were immediately taken by the staff to drop off at the room. The staff was v