Art Maisons Aspaki Exclusive Suites in Oia

Unbelievable!
Beyond the incredibly convenient location and delicious breakfast, I honestly don't even know where to begin with their service.

1. I planned this honeymoon well in advance and emailed the hotel early to arrange an airport transfer (€70 per trip). I even sent a gentle reminder the night before. Yet, upon our arrival, they had completely forgotten about us. I had to call the front desk, and only then did they scramble to arrange a driver.

2. In the afternoon, the Oia sun was too intense, so we returned to our room to relax and nap. To our shock, two Chinese children (a boy and a girl) appeared on our balcony, which, unsettlingly, had no railing. Our room had a glass door that, while closed, offered a clear view of the exterior. The little girl kept staring at us as we slept until my husband awoke, spotted them, and shooed them away. The boy was simply standing on our balcony, looking at the view. When I woke up and understood the situation, I immediately reported it to the front desk. They dismissively claimed the children were 'lost visitors,' which did little to reassure us and left us feeling incredibly unsafe.

3. That same day, after my complaint about the children, I repeatedly emphasized our need for a transfer to the pier the following day (to ensure they didn't forget again, like on arrival). We arranged room service breakfast for 7:30 AM and the transfer for 8:00 AM. The next morning, breakfast arrived 7 minutes late, forcing my husband to go down and chase it up, and leaving us to eat in a tremendous rush. At 7:53 AM, the front desk called to urge us to check out. Barely a moment later, an incredibly rude staff member used a master key to open our room to 'collect our luggage' – while I was still changing! We rushed out of the hotel, only to discover the transfer driver hadn't even arrived. We then had to wait another 10 minutes under the scorching sun, watching our two suitcases, while the hotel staff comfortably smoked in the shaded area.

4. To top off this string of issues, after we returned from lunch, we discovered that someone had used our bathroom – and disgustingly, left an unflushed toilet.