Hotel Karos Spa in Zalakaros
✅ The hotel features excellent spa and wellness facilities, including several pools and various types of saunas praised for their quality and variety. ✅ The children’s facilities are extensive, with a heated kids’ pool, playground, animation programs, and a kids’ sauna introduction, making it family-friendly. ✅ Many guests highlighted the spacious rooms and comfortable beds, as well as a clean and well-maintained environment. ✅ Food quality received mixed but often positive comments, with some guests praising the variety and local-Italian cuisine, especially breakfast and pastries. ❌ Multiple reviews report extremely high room temperatures causing discomfort and health issues for children. ❌ There are consistent complaints about poor service, including rude staff, lack of English communication, and additional hidden charges for towels and parking. ❌ Room cleanliness and housekeeping were frequently criticized; many guests noted rooms were not cleaned during their stay and bins were not emptied. ❌ Some guests experienced maintenance issues such as yellow/brown water, broken soap dispensers, and outdated room conditions. ❌ The dining experience was described by some as mediocre with limited vegetarian options and no free drinks at dinner buffets.
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Description
Hotel Karos Spa is a four-star property built in 2004, located in the center of Zalakaros, Hungary. The hotel offers 310 rooms across a seven-floor building, featuring a wide range of room types from Economy to Superior Family rooms and Suites, accommodating families and solo travelers alike. The hotel is known for having the largest water world in the region, including five indoor and two seasonal outdoor pools, with thermal water pools maintained at temperatures around 33°C to 37°C. Its spa center operates daily from 7:00 to 20:00 and includes various sauna types such as Finnish, infrared, and salt brick saunas, as well as a steam room and ice cave. The hotel offers local and Italian cuisine in its restaurant and café. Families will appreciate the children’s facilities, which include a heated indoor kids’ pool, playground, kids’ club with animation programs, and a special Pici Cica kids’ sauna introduction program. Additional amenities include conference rooms, bars, fitness center, and free bike rentals.
Location
Hotel Karos Spa is situated at Alma utca 1, in the heart of Zalakaros. The thermal complex 'Granit' is only 300 meters away, offering easy access to thermal baths. Lake Balaton, Hungary’s largest lake, is 20 km from the hotel, ideal for day trips. Nearby towns include Nagykanizsa at 17 km distance. The Liszt Ferenc International Airport in Budapest is approximately 189 km away, while Fly Balaton Airport is just 17 km from the hotel. Two nearby restaurants, Chestnut Pension Zalakaros and Gasztró Bisztró, are within walking distance and have good ratings around 8/10. This central location offers convenient access to natural and cultural attractions in the region.
Tips
- If you plan to stay here with children, request a room with air conditioning or ensure you can control the temperature, as many guests reported overheating issues.
- Since English is not widely spoken by staff, consider preparing basic Hungarian or German phrases or use translation apps.
- Also, be aware of extra charges for towels and parking; clarify these costs at check-in to avoid surprises.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 16:00. Check out time: 10:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- German
- English
- Multi-language staff
- Tour assistance
- Bike rental
- Hiking
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Next to the beach
- Event facilities
- Fax and copy machine
- Conference Hall
- Cycling
- Table Tennis
- Fitness facilities
- Gym
- Yoga
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
Video: Hotel Karos Spa**** Zalakaros - Élmény és kikapcsolódás a zalai dombok ölelésében
Map
Reviews
Staff are extremely rude, with no willingness to help. Travelling with 1 small child and a teenager, bins in hotel room were not emptied over our 8 day stay.
Charged €64 for them to change our towels once, beds not changed or made.
Food seemed to suit locals only.
Hotel amenities could not be faulted.
Playground and trampoline, 4 pools to choose from ( only 1 an apporpiate temperature for this time of year, so slightly crowded. ) Nobody around to control use of Sauna.
Full arcade downstairs. ( pay per use )
Very laid back and relaxed hotel.
1. The water from both the sink and the bathtub came out yellow/brown. Our room had no phone, so as a single parent with my 3-year-old daughter, I had to take her with me to the reception in the other building. After a discussion, they said someone would check it the next morning. The receptionist came to our room, dismissing my concern by saying it was normal for the bathtub because of the thermal water, and as for the sink, we should just let it run for a long time.
2. In the middle of the night, a noise started in the bathroom—like an alarm that vibrated, got louder, paused, and repeated. It was impossible to sleep because it wasn’t a constant sound, and my body remained in a state of alert. I hoped it was the heating or ventilation and that it would eventually stop, but it didn’t.
3. In the morning, I had to go to reception *again* with my child (since, again, there was no phone in the room). They promised that someone would come at 8 AM to check the water and the noise. I waited in the room, but by 9 AM, no one had arrived. So, back to reception with my child. This time, I brought the receptionist with me and said I couldn’t stay in that room. He showed me another room and told me I could move there, but I had to pick up the key from reception myself. No offer to help with luggage or to bring me the key. So, once again, I packed up everything, carried it with my 3-year-old up to the next floor, only to find the door locked. I had to go back *again* to the reception in the other building to get the new key.
The new room was quiet, and—surprisingly—the water was perfectly clear in both the sink and bathtub, proving that the "thermal water" excuse was nonsense. This time it also had a phone, so at least I could have called.
The kids’ club staff only spoke Hungarian, with a cold attitude and no English communication possible.
I am a quiet person, not someone who looks for conflict. I remained polite, and after the exhaustion from lack of sleep and all the effort, I simply didn’t have the energy to argue. I asked if there would be any compensation, but I was dismissed—as if I should be grateful just to have received another room. I can't shake the feeling that if I had been louder, they would have taken me more seriously. This review is my outlet—I just needed to get this off my chest.
We will *not* be returning.
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Frequently asked questions about Hotel Karos Spa
What types of rooms does Hotel Karos Spa offer?
The hotel offers a wide range of room types including Economy rooms, Standard rooms with or without balconies, Comfort rooms, Business rooms, Superior rooms with park views and balconies, various family room options, Suites, and Apartments with or without balconies.
Is there a kids’ club or specific children’s facilities at Hotel Karos Spa?
Yes, the hotel has a kids’ club with animation and entertainment programs, a heated indoor children’s pool (33°C), a playground, a kids’ kitchen for breakfast or milk cookies, children’s chairs in the restaurant, and a special sauna introduction program called Pici Cica.
Are pets allowed at Hotel Karos Spa?
No, pets are not allowed at the property.
What are the wellness and spa facilities available at Hotel Karos Spa?
The spa center is open daily from 7:00 to 20:00 and includes a thermal indoor pool at 37°C, a jacuzzi, several types of saunas including Finnish, salt brick, infrared, classical, Biosauna with light therapy, steam room, and an ice cave at 4°C. Massage and health treatments are also available.
How far is Hotel Karos Spa from the nearest airport and local attractions?
The hotel is 189 km from Budapest Liszt Ferenc International Airport (BUD) and 17 km from Fly Balaton Airport. The thermal complex 'Granit' is 300 meters away and Lake Balaton is 20 km from the hotel.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 260 USD The best time to book is June 22, with rates starting from 216 USD





















































































