Hotel Füred Spa & Conference in Balatonfured

I would be ashamed if I were the management of this hotel to provide such a low level of service for such a high price. Rooms are dirty and old, a/c would not work properly. The attitude of the staff is horrible, you should not ask for anything, unless you want to see faces they make. Garage is prohibited for EV/hybrid cars, ridiculous in 2023. Highly unrecommended.

Cons & Pros this is suppose to be a 4* hotel
Pros
It’s clean/easy to find/ has direct step access to lake Balaton / family rooms with shared door / refurbished in the last 10 years/ decent breakfast buffet choice/ many pools although small / watch access to facilities
Cons
No tea, coffee etc facility in the room/ Requested kettle I was told if they have any left, hotel is at half capacity/ 2 free bottled water per stay regardless of length / mini fridge not filled/ water not refilled/ no shampoo or conditioner in the room/ towels not changed/ all drinks are extra including water /inclusive dinner was over cooked 2 nights in the row / food cold at breakfast & dinner buffet / food at buffet not fresh / saunas have no temperature indication outside & off season only few operate/ aroma sauna has a limit on how many aromas they can provide which means by lunchtime there is none left / there are NO cold showers in the sauna area (Lao there is nowhere to cool off (there is one pathetic small bucket) / wellness area suppose to close at 8 pm but attendant switched everything off at 7.30 pm even if you are sitting in the sauna / you must check out at 11.00 AM and cannot stay in the hotel or spa area without buying a full price day spa ticket/ receptionist is a hit & miss (the nightone has no clue about boat trips or any tourist activities in the direct vicinity of the hotel)/ internet, TV broke at lunch time at 21.30 pm we were told they are still “fixing it”/ cheap finishes feels like they run out of money when redecorating the hotel/ arrived for lunch & the restaurant was empty , we all felt as if we disturb the waitress and eat our food as fast as we can so we don’t have to deal with her rude arrogant attitude (she literally brought the bill before we even got the food when I pointed it she said the machine printed it WTH)
All in all it feels like they have some 4* facilities but they either have limited /low budget for maintenance or the personal doesn’t care. The pride & customer service is non existent with some exception. They provide half board but try to be cheap & save money in areas that it pathetic for a 4* hotel. Think about this more like a dolled up 2* with pools.

The staff is amiable and professional. However, the cleanliness is not the best. Furthermore, I have experienced a lack of service in the late-night, during overnight and early hours. Maybe lack of night staff? I couldn’t order a coffee at 7 am from my room; the receptionist informed me I will be able to after 8 am as the bar is not open yet….. This is concerning. There are several swimming pools, but I have experienced much dirt on the floor. Overall speaking I would re-consider the staff number and the there is a massive need of Housekeeping professionals.