HERITAGE by Grand Sahid Jaya in Jakarta

Hotel Lama - room cleanliness was poor, and many of the room's facilities were faulty.

We stayed overnight for an event during a busy weekend. Booked 3 rooms but 1 was checked in late because the guest before us left the room without checking out at the front desk. However none of the staffs were aware of this and only told us to wait...until late afternoon, and several times of going back-and-forth, to finally have one of the staffs checked the room, and declared it was empty. Another issue was we already asked to have the three rooms to be close to each other, at least at the same wing. But we got 1 room at the end of a totally different wing. They also did not inform us about this during check in, which was a pity because later in the day we found out there were empty rooms on our wing that morning. but since we only found out about it late, they are already gone. There was also maintenance work for the hot water tank, and tv.. Service was so-so. Some of them were nice, some were unfriendly. But we got a complimentary late check out in the end.