Hotel Achibea in San Vito Lo Capo

Worst place I’ve ever been in my whole life. Been here to celebrate my birthday and that’s why I chose this hotel but without advertising the pool was closed. No tv working in the room, no hot water unless you don’t wait for 30min. No toilet paper or towel replacement and overall e everything is so disorganised.
When you bring up issue to the staff they don’t even try to sort it but are just justifying themselves that their staff is not complete, although you pay for not a cheap hotel.
Please avoid it, just wasting money.

My partner and I booked this hotel for two nights based on positive reviews I read in English. We should have read the Italian reviews where customers had been poorly treated in the past. We were told we were upgraded to a deluxe room, at $70€ a night with breakfast. The room was very basic, it had a wardrobe, small tv and a small bar fridge which was unplugged. The fridge was extremely noisy but we figured we would ignore that. There were no glasses in the room and the phone did not work so I had to ask for them downstairs and It seemed a burden. We then asked for some ice and were given a tiny cup with 4 cubes. Breakfast our first day was very basic by Sicilian standards, with one cold cheese and one cold meat, no table service for coffee and some basic pastries. Far below similarly priced hotels. We went out for a day to come back and find our room had not been serviced, we politely asked for it to be refreshed while we were out again. We came back several hours later to find the room had been over sprayed with chemicals that burned our throat and gave us headaches. We tried to ignore this by opening the balcony but this resulted in mosquito bites. After not sleeping all night we called the hotel manager to ask for a new room and they told us to open the bedroom door (into the public hallway) and that there was nothing they could do. Our floor also had a big group which was running around knocking on doors and yelling all night with no action by the hotel. We decided to pack and leave early without eating, and spoke to the hotel manager about a refund for the second night as we could not sleep and the service was not fit for purpose. There was absolutely no customer service or compromise , they were unwilling even to refund the breakfast we did not eat. Laughing at us for asking. This hotel has received positive reviews, but out of global travels which includes several third world countries this is the worst experience we have had.