Hotel Delle Rose in Mestre

The room was cramped. The shower leaked and was tiny. We asked for reservations at their restaurant, they did not make the reservation, so we had to sit outside. It was cold and windy. There was a carnival a few blocks away and the noise was bad inside the room. The receptionist gave us bad information about boarding the train. Thankfully, we didn't follow his advice. The hotel was convenient to the tram into Venice and train station.

Great price. Easy transportation to Venice. 2 blocks to the tram to Piazza Roma. Clean room. Breakfast was ok but area was small for the hotel.

The check in host was extremely rude. We know we had to wait till 3pm to check in before we arrived but he was still extremely rude when we arrived early to drop off our bags. Our flight landed at 9am so we were tired and was tough to wait till 3pm to check in. He purposely ignored us and tried to start an argument when we asked about checking in early. He told us angrily “you have the information” just no empathy or good customer service. Then when we used the restroom as we were waiting for the room the cleaning woman yelled at me in Italian to close the door or something. The staff was Just not welcoming at all. Once in the room the a/c was very slow. The fan was broken so it didn’t blow much. Barely cooled. It had one speed and took forever to cool. The fridge leaked and also didn’t get cold. The tv had an antenna only. It only had what looked like local channels and had no HDMI port so we couldn’t even plug in a fire stick or anything. The WiFi was extremely slow and kept disconnecting. The “full” size bed was essentially a twin and maybe a single pushed together. It was very low to the ground and the seem between the mattress was uncomfortable. The mattress was not long enough and our legs hung off the end of the bed. We are both under 6 feet tall. The bathroom was nice but the room was so small that our luggage didn’t really fit. They had to remain standing up in the corner and we had to move them around when we left the room. There was a rotary phone in the room.