Palace Hotel in Bari

We paid for parking in the hotel's garage. We were asked to leave the keys of our rental car directly on the hood (!) of the car with absolutely no security measures in place to prevent anyone from stealing the car with the key. Being a rental car, our lease contract absolutely prohibited this. Next morning, we were woken up by the hotel staff to "move the car immediately because its blocking someone". We had to go back to the garage, move the car ourselves, but there was nobody even leaving and the car wasn't blocking anyone.

Overall, the staff in this hotel speaks very little to no english. The walls in the rooms are paper thin, you can hear everything happening in rooms nearby. The air conditioning has a lot to hope for, it doesn't regulate the room temperature enough.

For the price of this hotel, the service and the building itself should undergo major improvements. The hotel has seen its best days decades ago and this can be seen in details all over the place. Complete renovation is direly needed to be a real 4-star hotel.

Convenient location but that’s about it. Furniture is dated, old, and falling apart and the outdoors breakfast area was dirty (trash in the floor).
Some staff made an effort to be helpful but most were cold and distant, and a few simply mean. Very expensive for what it provides. A 3-star hotel at best.
Location and parking are convenient though but don’t go there for the experience of the stay.

Our experience was not so amazing. Filthy room, broken lamp, broken blindes, a smell in the floor way that made its way into the bedroom was the worst if it all. We believe some of the rooms are smoking rooms and to try and cover the smell they use a strong chemical freshener. After complaining we did get upgraded to a junior suite which was quite nice, still a bit dirty under the bed, but the smell was gone. This room is only 20€ more than the classic room, which is quite remarkable, seeing the difference between the two. Breakfast is nice and I can really recommend the restaurant on the top floor, this was super impressive, probably the only thing that made us happy we had booked the hotel.