Hotel Bed & Bike in Cesena

Hi, I would like to redo the review to the structure given the lack of professionalism in your response:
1) on the phone I had expressly asked the difference in price between a single and a DOUBLE, which then you assigned me a double was YOUR decision, not mine.
2) the double would have been fine the same if the single beds had not separated from each other at each movement, not to mention that the networks you are talking about were already broken down AT MY ARRIVAL, NOT ONLY AT MY CHECK-OUT. I have absolutely not ruined the networks of the two singles, but I found them already broken, your answer speaks for itself.
On this I do mea culpa, I should have called you immediately and had the bed replaced on the spot as I paid you to sleep on a bed in really bad condition.
3) I wrote that I did not find the price very cheap (especially in light of points 1 and 2) not that it was exaggerated. I assure you that in much more central structures the prices are equivalent if not cheaper.
4) NONE of the staff informed me that the snacks were paid otherwise I would have paid them immediately instead of leaving to receive your message "how do you intend to pay the snacks"? and immediately return to pay them. I only wrote it as an FYI point to your other future visitors, no claims and no controversy.
I can guarantee you there won't be a next time, not so much for the inconvenience of the accommodation, as for your unprofessional response.
Best,
Emanuele