Hotel Santiago in Milano Marittima

Robbed, assaulted by staff, treated like a thief. Had given staff a higher rating however after my wife was told "we received 500" on a bill where I sent 900, or over 1000 euros per day, after being assaulted by the hotel reception, never given receipts. What is sad is that everything is videosurveilled so why not look? Why hide? Not angry but don't pay with cash ever and don't put money in safes. It comes up missing or locked. I am handicapped, with serious medical issues, so if I am to be robbed, you will be too. So sad as it is a beautiful place.

Stayed for 7 nights. Staff is inexperienced and some are not friendly at all. Pool is not a place where you will relax as hotel staff also use the pool and bring their teenage friends along ( and they are very loud and inconsiderate of other guests).

It’s not even a 4 * hotel. Poor breakfast, no Wi-Fi at the pool, very uncomfortable mattress- asked for a king bed and we were give two singles put together with no topper ( unacceptable for any hotel, especially for a 5*). Booked for dinner and only when we showed up, we were told we couldn’t wear shorts. They have no prices on the menu and staff is very cold and head-waiter was staring at our feet for wearing flip flops at breakfast.

CATASTROPHIC hotel! staff talk about customers and laugh at them. the maids steal and touch the bags, reception speaks badly to you! Never again !!!!!