Mercure Bergamo Centro Palazzo Dolci in Bergamo

A very nice hotel near the train station, a large room with a huge bathroom, clean, a very comfortable bed, I slept for 10 hours. Excellent breakfast, all the food was very tasty, also had my favorite salmon.

The location is especially good. The breakfast is very nice. The room was very clean.

Friendly staff, comfortable and spacious room, nice view to the Citta Alta, 2 minute walk from the railway station, 2 minute walk to town centre. Lovely breakfast with a wide choice, including crispy bacon and nice scrambled eggs. Recommend for a good value for money break in the beautiful city of Bergamo. Plenty of nice restaurants nearby for an evening meal. We used the Bruschetta and the Osteria Valenti di Marco Maffeis. Both were excellent.

Close to railway station and to main sightseeing places, shopping area. Room is modern, new, spacey, comfortable and cosy. Breakfast is fine but we faced with the situation when we had to wait for a table, very crowded.
As a disadvantage I would mention that no drinking water in a room, it was unexpected.

We were in Bergamo for family reunion over the Xmas holidays. Staff was very welcoming and gave us rooms next to each other. Hotel has great location - next to downtown.Breakfast is amazing with variety of choice.Rooms are spacious and comfortable. Overall good value for money.

very cozy bed! friendly staff and great breakfast.

Pretty good, with a wide variety of breakfast options.

Good location, great size rooms and bathrooms. Breakfast was also ok, good selection and standard. Even though we had a corner room over a busy junction, the sound was not noticeable - good sound insulated windows and walls.

The juice in the lobby is for sure a nice touch.

The bathroom was extremely spacious, but supercold. The heating was broken, and also you needed to wait good 20 seconds for the water (both, sink and shower) to get warm before you could wash.

The hotel toilet (the one in the lobby) was EXTREMELY dirty and wet.

Our stay at Mercure Bergamo was a mixed experience, defined by its high potential and an unfortunate operational shortfall.
On the positive side, the hotel’s location is truly excellent, making it incredibly convenient for exploring the city. The rooms themselves were lovely—modern, impeccably clean, and very comfortable, providing a great sanctuary after a long day. Furthermore, we must stress that the staff we interacted with were genuinely nice and helpful.
However, the major issue was clearly understaffing. It was obvious that the small team was handling an overwhelming volume of tasks due to the high demand from guests. While they always tried their best to assist with a smile, the long waits for check-in/out, room service, or simple requests were noticeable because they were constantly overloaded.
This is a four-star property with a five-star location, but the service speed reflects a two-star operation purely due to the lack of adequate personnel. Investing in more staff would make this hotel truly outstanding.

So close to station and location is perfect! Guys from reception were so kind and friendly