Hilton Milan in Milan

My experience at Hilton Milan was not the best. Upon arrival, we parked on the ground floor. At check-in, the front-desk agent (I believe her name was Eleorena) welcomed us warmly and provided excellent service.
The problem began when we went to the concierge. The concierg which was a tall, bald light-skin man who sometimes wears black sunglasses ( can't recall his name ) refused our request to have our luggage brought up from the car. He lifted his head, gave us a dismissive look, and said: “Either bring the car to me, or wait two hours for the next shift. I’m not going to the ground floor to get it myself.”
We understand that guests are expected to pull up to the hotel entrance; however, the manner in which this was communicated was extremely rude and disrespectful. Feeling uncomfortable, we returned to Eleorena to ask for help and reported the concierge’s behavior. She apologized, said she was aware of the man’s behavior, and offered to bring the luggage herself. Of course, we did not want a woman to carry six suitcases alone, so we accompanied her and carried the luggage ourselves.
This behavior is unacceptable at an international hotel such as Hilton.