Milano Verticale | UNA Esperienze in Milan

I was super disappointed by Milano Verticale. I was hosting a large group of architects and designers and chose this hotel because it looked well designed and had good reviews. To begin the poor first impression, the hotel staff did not have the updated booking information from Booking.com and told our guests that they were not registered in the system, even though I had a copy of the bookings in their names. The evening staff seemed generally uninterested in providing a good first impression, and it took too long to sort everything out. They even assumed we were a different group because we happened to be of the same ethnic background (no similarity in names)

Secondly, the smell of the hallways were terrible and stale, as if the carpets always remained damp. The room was spacious but did not feel clean, despite looking like it had been serviced. When I went into the bathroom I found blood splatters in the bidet and on the shower wall. When I brought it to the staff attention the next day, they were very apologetic but they claimed it was dried soap. I cannot prove otherwise, but I really doubt it.

The food made us feel sick both after dinner and after breakfast. There was something about the quality of it that just sat in your stomach like a brick. The coffee was a highlight though, and was actually really nice.

Overall, I would never come back to this hotel which is unfortunate as it's well located and the rooms are spacious. So much potential but needs a good clean and an overhaul of the food.