Hotel Rex Milano in Milan

What can I say? I went there because of its proximity to IEO, modest, shuttle bus quite expensive, modest welcome as well as treatment, no restaurant but with service with a take-away restaurant, problems to be able to eat in the room, I needed to rest, but the staff forced me to eat in the hall in a miserable room, in the face of the IEO agreement, I do not recommend it for health reasons, bar room and breakfast equally modest, I will not return, from the description the reality was disappointing. Rosalba Stabiumi, Brescia

English: Dilapidated structure, unhelpful staff, outrageous price. Elevator NOT WORKING. Even if necessary I could not return. Room cost at the level of a 1 star, maybe 1 and a half stars. Extremely negative experience at the Rex hotel especially for the inhumane treatment received by booking in the morning at 11 am to stay another 2 days in their hotel requested due to various personal needs. They made us pay in advance, and without an agreement (as otherwise told us on the phone). In the afternoon at 5 pm we asked that we would have to leave urgently with the plane in the evening, and therefore if they could at least give us a partial refund, given that our names had not yet been registered and reported. The excuse from the Director was to say that in the 2 days requested and paid in advance, there were Medical Congresses scheduled on the same days, and instead there was an increase of and that therefore the price per room would change from 90.00 in agreement to 149.00 the next morning. So we paid for an additional 2 days the modest sum of about 300 (minus a few euros). Not even in the most famous holiday resorts. In my opinion unjustifiable, without any agreement with the IEO. We stayed in that hotel for 1 night and we spent quite a lot in relation to the type of hotel and what was offered… (I would say half a star, to be exaggerated) and we did not even “enjoy” the agreement with the IEO advertised abundantly both on the site and outside the structure! I do not understand why, if then the IEO does not check with whom it makes the agreements…. Absolute lack of respect towards all those people who must necessarily go to the IEO. I have no more words TO DESCRIBE ANYTHING ELSE, but above all I did not receive any refund, not even an apology

I recently had the unfortunate experience of staying at Hotel Rex Milano, and it pains me to say that it was one of the worst hotel experiences of my life. From the moment I walked through the door to the minute I checked out, the entire stay was marred by a combination of abysmal service and shocking quality.

Let's start with the service—or lack thereof. The staff at Hotel Rex Milano seemed utterly disinterested in providing even the most basic level of hospitality. The check-in process was slow and disorganized, with the receptionist displaying a level of indifference that bordered on rudeness. It felt as though I was inconveniencing them by being there.

The nightmare continued in my room. The cleanliness was subpar, with visible dust and grime in various corners. The linens appeared worn and had a distinct lack of freshness, leaving me questioning the overall hygiene standards of the establishment. Requests for additional towels were met with sighs and eye rolls, as if asking for basic amenities was an unreasonable burden.

The room itself was a study in disappointment. Outdated furnishings, peeling wallpaper, and a general lack of maintenance created an atmosphere that was far from the comfortable and inviting ambiance one would expect from a hotel. The bed was uncomfortable, and the air conditioning unit seemed to be stuck in a perpetual state of inadequacy, leaving the room either too hot or too cold, with no middle ground.

To make matters worse, the Wi-Fi was painfully slow, rendering any attempts to work or even browse the internet a frustrating exercise in patience. In a world where connectivity is crucial, such a fundamental flaw is unacceptable for a hotel claiming to offer modern amenities.

The dining experience at Hotel Rex Milano was equally disappointing. The breakfast, touted as a highlight, was a lackluster affair with a limited selection of uninspiring, seemingly stale offerings. The dining area itself lacked any semblance of atmosphere, making the entire meal feel like a chore rather than a pleasant start to the day.

In conclusion, I cannot emphasize enough how regrettable my stay at Hotel Rex Milano was. The combination of woeful service, dismal room quality, and lackluster dining options ensures that I will never consider staying at this establishment again. I strongly advise anyone contemplating a visit to Milan to steer clear of Hotel Rex Milano, as there are undoubtedly far superior options available in this beautiful city. Save yourself the disappointment and frustration by choosing a hotel that values its guests and upholds a basic standard of quality.