Hotel Campion CityLife in Milan

The room was very hot (25 degrees) and the air-conditioning did not work. The front desk told us to open the window, but the street outside was fairly busy so this was not a good option.
The yellow lights of the lamps did not go well with the general colors of the room. The bathroom was also fairly smelly...

Cannot recommend. The location was handy as it was close to the metro and the prices were cheap. However, the property is in desperate need of a refurbishment. All surfaces seem to be straight from the past with zero upkeep done. The shower smelled mouldy and there was visible mould on the walls next to the window. The pictures on booking sites do not reflect the true condition of this hotel.

I flew to Milan on a business trip and had 6 nights booked through a conference agency. I unfortunately arrived the morning after.

As I'm landing, I receive and email from the agency (not the hotel) indicating that my reservation was cancelled due to 'no show' and that they would keep all the money invested into the reservation.

Some key issues I have with this policy and situation:

1) The idea of charging for 'no show' is absurd. I was fully charged for the entire stay and, for all I care, the room should've been kept empty.
2) I understand that hotels can set their own policies in Italy, but the hotel management did not wait 10 hours from the day before to immediately cancel my reservation and passing my room on to someone else.
3) There's policy and there's proper business conduct. A simple attempt to contact me via email or phone would have solved the issue. Instead, I am blamed for not 'telling them in advance'.
4) I would not have been as upset, if the amount charged was 1 night, which is not uncommon. Hotel Campion chose to keep all my money and to rent the room to someone else. Short-term profit but short sighted business practice.

I can't begin to express how stressful this was. I was calling the agent from the airplane who indicated that the hotel automatically did this.

Also, I want to be as fair as possible, and say that the hotel receptionist was sympathetic and tried to be helpful as much as possible.

The hotel is located in the city center, about 600 meters away from City Life. The hotel is very old, the room is small, and the bathroom is even smaller. Fortunately, the hygiene is OK. The Asian restaurant downstairs is run by Chinese people. The food is delicious and the price is not expensive.

This hotel cheated me. be careful. At checkout, they asked me to pay one more time even though they charged the card I used to make the reservation. They told me they would cancel and refund the payment for the reservation. It's been three weeks now and they have not refunded my payment or responded to my email