Hotel Cortina in Garda

Awful hotel, only the location is5/5. One man (owner?) is unpolite: he loves german turists but other are like second class turists. He yells which is not good customer service. There should be more english instructions in the hotel. If u need breakfast box be ready that he dont want to give u that. Rooms are oldish and one buf I saw there. If u go there keep your clothes inside luggage. Cleaners dosent come everyday and they dont want to do their job like chaching towels or vacuuming the floor. I paid over 800e for one week and should know this before that cleaners are just waiting your tip. Ps. If u dont want to be cleaner change your career. Its your problem

We stayed at Cortina for 7 days this July. We booked via travel agency and didn't have much of a choice in hotels so we chose this one. I read reviews beforehand and it looked like it was going to be a nice hotel with nice and helpful staff. I emailed the hotel prior to arrival asking for a parking space, to which they replied yes. There were few spaces in front of the hotel. However when we arrived, we were told we can't park the car in front (others did however throughout the week) but instead about 1km away to a public parking space. None of this was mentioned in the email, that parking was so far away. Through the whole week Luigi seemed annoyed with us, hardly said anything and made us feel unwanted customers. Older lady, younger man and woman at breakfast were great though. Bed was not very good, only 1 superflat pillow on the bed, no duvets just a sheet to sleep on. We asked for another set of pillows and were given them, but we ended up buying new, proper pillows from a shop. Air-con, although it being super hot 36-38C everyday, was turned off in the evening for the night, so it was never cool in the room. It worked bad. A fridge would have been good to be able to have cold drinks in the room. Breakfast is not buffet, its served to your table with selection of hams, tomato, cheese, rolls, orange juice and croissant. Also a choice of coffees are served. Varying by day, they also bring a dish, one day scrambled egg, another some bean dish. Most were disgusting (and they did not ask if we want them, so felt bad not eating them). Location was great and gladly we had so much to do everyday that we only slept in the room and for that it was ok. Next time though, we'd choose a different hotel.

Not a pleasent stay. Plan was to stay for a week but we changed hotell after 3 nights. Hotel is tidy and breakfast is ok. Problem is apparently totaly missing upkeep. Everything is slowly desintegrating. No one maintains rooftop terrazza and whole hotel has a feeling of giving up. Main problem for us was paper thin walls. Neighbor banging wall at night foor the sound of snoring, and we could hear him being intimite with evry detail.

Terrible hotel. Only good thing is the location: bus station and centrum is near. The customer service was bad and the hotel owner man tried to blackmail from us 150 euros for nothing. He yelled us all the time and watched we came to hotel. Very strange. We had anniversary trip so it was so dissapointing to be there. I gave feedback from the awfull "customer service" but the man was prideful. The cleaning stuff didn't do they work anf tried to have us more many. They didn't do the basic cleaning stuff as change towels, didn't vacuumed the fitted carpet floor, throwed my clothes on the floor and moved all the time our luggages (for what? Don't leave any valuable things in the room). In first day we saw moth in the room. Lower than 2-star hotel, I say. Breakfast is not buffee as they claim. Breakfast room is full 9-10 and u have to wait for "ham-cheese-tomatoplate" and service. There is other choices in the town. I don't recommend this hotel. The Garda town is althought beautiful.