The Ziba Hotel & Spa in Peschiera del Garda

Let’s start with the positive:
The rooms were clean and the two restaurants across the road were really good.
Sadly the rest of the experience was profoundly disappointing but not disastrous.
While the room was clean and larger than most rooms, it was spartan in its appearance. The bed sheets on the bed were crinkly. They were cotton, but had a paper-like texture and the blanket provided offered marginal warmth.
The included breakfast was not bad, but not as other reviewers have described. Either they have never stayed at a decent hotel, or unaccustomed to superior food.
The most disappointing part of the breakfast was the coffee. Peschiera del Garda is in Italy, for goodness sake. Coffee is deity there and the coffee offered at this place was sacrilegious.
Most disappointing was the service provided by the reception with the exception of the one male reception employee we encountered at check out. I suspect they are understaffed because the other two people we dealt with at reception only marginally helpful and seemed to double as security and tripled as working a bar in the hotel.
When I complained about our safe not working, the woman at reception/head of security/bartender checked it out and confirmed my statement and I was told a maintenance guy would repair it the next day. Of course, that was not the case.
I’ve also read on other reviews about how great the staff are. But when we asked them to call a taxi for us, their attempts to do so were futile. We ended up walking about few hundred meters down the road where we saw a camp ground and the staff immediately got us the cab the receptionist at our hotel said was unavailable.
This hotel is located on a major road linking various more touristy cities and has no direct access to Lake Garda.
The shortest walk to the water is about 10 minutes down a path across this major road, so if going to the lake is why you came to Peschiera del Garda, take that into consideration.

Let’s start with the positive: The rooms were clean and the two restaurants across the road were really good. Sadly the rest of the experience was profoundly disappointing but not disastrous. While the room was clean and larger than most rooms, it was spartan in its appearance. The bed sheets on the bed were crinkly. They were cotton, but had a paper-like texture and the blanket provided offered marginal warmth. The included breakfast was not bad, but not as other reviewers have described. Either they have never stayed at a decent hotel, or unaccustomed to superior food. The most disappointing part of the breakfast was the coffee. Peschiera del Garda is in Italy, for goodness sake. Coffee is deity there and the coffee offered at this place was sacrilegious. Most disappointing was the service provided by the reception with the exception of the one male reception employee we encountered at check out. I suspect they are understaffed because the other two people we dealt with at reception only marginally helpful and seemed to double as security and tripled as working a bar in the hotel. When I complained about our safe not working, the woman at reception/head of security/bartender checked it out and confirmed my statement and I was told a maintenance guy would repair it the next day. Of course, that was not the case. I’ve also read on other reviews about how great the staff are. But when we asked them to call a taxi for us, their attempts to do so were futile. We ended up walking about few hundred meters down the road where we saw a camp ground and the staff immediately got us the cab the receptionist at our hotel said was unavailable. This hotel is located on a major road linking various more touristy cities and has no direct access to Lake Garda. The shortest walk to the water is about 10 minutes down a path across this major road, so if going to the lake is why you came to Peschiera del Garda, take that into consideration.