Baltic Beach Hotel & SPA in Jurmala

Location was good and that's all. The rooms had carpeted floors and beds awful. The main reason for two stars was the staff.

I had a gift card to the hotel and have chosen family room (290 EUR/night). I have made my booking via phone call and everything was absolutely delightful ... until we arrived. I have asked to make a dinner reservation at Il Sole at 19:30 and also asked for a potty for a kid. These were the only requests I had. This will make sense later. So when we arrived I can not say that there were many guests waiting, but it took much more time than expected to simply check-in. I was asked to show gift card ( which I was surprised I had to have it on me, as I was not informed about it, but luckily I had an e-format card). Then it was mentioned that I had a dinner reservation at 19:00, but all fine - I had an email where I specifically asked for 19:30, so no big deal, human mistake from their side. I have noticed that every guest that was checking in was offered a glass of sparkling wine, except us. So I have asked if the wine is offered to the specific guests and the answer was negative, meaning that all guests are offered. But in my case - I had to ask for it. Keeping in mind, that all other guests that were checking in were offered during their paper work it seemed at least strange. After clumsy check-in we went to our family room and I must say this is not what I have expected from a so called 5-star hotel. The main room was ok TV's were outdated, even remote controls buttons where worn out. The pull-out sofa also seemed like leaving out of hope for utilization in the nearest future. There is a reason why family rooms don't have any pictures of bathrooms and restrooms. It was so outdated and worn out, I must say I was in shock. It was cold (20 degrees, we know it because we have radio-nanny with temperature detection), there was no heat available in the bathroom as well. So keep that in mind if you are planning to go to the spa more than once you probably would need 2 swimsuits. And there was no potty! So I went to the reception, asked about it, was waiting for the girl that was trying to figure out how to solve this. Then she replied that potty will be in a room "right away". I have clarified - right away, you mean literally? As I have no problem with going through the hotel with a potty by myself. The answer was positive. The potty was delivered, but not right away and it took extra 10-15 minutes. The next chapter will be about SPA, but to be fair - about pools and so. The water in a big swimming pool was too cold for small kids, but was ok for adults. For kids there is a small "water island corner" I would say, with a pretty hot water. As I was with my kid I have noticed specific smell, but could not figure out what that was at the start. Then I figured out, that kids corner is just near WC and the smell came out of it. I must say that is quite an inappropriate planning of a pool and water zone for kids, as when I was swimming in the big pool I was swimming towards toilet bowl, as there is no door and people seem not to close the doors after the

The hotel is very old – don’t be fooled and don’t book the hammam with massage (The Garden). We paid over €200, and the massage was supposed to last 30 minutes. Instead, they just scrubbed us with a sponge for maybe 18 minutes. The staff is unprofessional and doesn’t explain anything. If you want good service, it’s better to choose a different hotel.