Hatten Hotel Melaka in Malacca
✅ Guests frequently highlight the spacious and clean rooms with comfortable beds and nice views, including sea views in some suites. ✅ The hotel’s central location close to malls and tourist attractions is praised as excellent and very convenient. ✅ Staff are often described as friendly, helpful, and attentive, contributing to a welcoming atmosphere. ✅ Breakfast buffet receives positive remarks for its variety and quality, with some guests calling it superb. ✅ Facilities such as the fitness centre, spa, sauna, and swimming pool are appreciated and considered relaxing by visitors. ❌ Several guests report that some rooms and bathrooms show signs of aging and need maintenance, including issues like mould, leaks, and stained fixtures. ❌ Slow check-in processes and housekeeping delays have been noted, especially during busy periods. ❌ Some guests encountered problems with room amenities such as malfunctioning safes, fridge, TV remote, and absence of basic items like prayer mats. ❌ The hotel’s parking policy changed to a paid system, which some long-time guests found disappointing. ❌ Reports of cleanliness issues in some areas and incidents like a cockroach sighting during breakfast have affected guest experience.
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Description
Hatten Hotel Melaka is a 5-star hotel constructed in 2012, located in the heart of Malacca city. It offers a variety of spacious room types, such as Double Junior Suite, Premier Hatten Suite, and Double Studio Suite. The hotel features amenities including a fitness centre, spa and wellness centre, sauna, swimming pool, and free bike rentals. Guests benefit from services like 24-hour front desk, currency exchange, concierge, and free parking. WiFi is available throughout the property. The hotel supports family stays with family rooms and facilities for disabled guests. Despite some guests noting dated facilities and occasional slow housekeeping, many praise the clean, cozy rooms and attentive staff. Breakfast is served as a buffet daily from 6:30 to 10:30 and includes a wide variety of options. Hatten Hotel Melaka blends convenience and comfort, with well-maintained public areas and a reputation for friendly service.
Location
Located at Hatten Square, Jalan Merdeka, the hotel sits centrally in Malacca city. It is within walking distance to major shopping malls such as Mahkota Parade and Dataran Pahlawan, both frequently mentioned by guests for their proximity. Jonker Street, a popular tourist area, is less than 10 minutes on foot. The hotel is approximately 85 km from Kuala Lumpur International Airport (KUL). Nearby dining options include Tian Xian Restaurant at 175 meters, Cafe Delifrance at 197 meters, and a McDonald's at 206 meters, though reviews of these vary. The central location allows easy access to city attractions, making it convenient for sightseeing and shopping.
Tips
- Expect some lines at check-in during peak times; arriving early may help.
- If you require specific room amenities like a prayer mat, request them in advance.
- Use the free bike rental to explore nearby areas like Jonker Street and the malls.
- Note that parking now incurs a fee, so plan accordingly.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds can be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Mon - Sun] 06:30-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required The deposit is determined based on the number of rooms you book. The charge is MYR 300.00 (approx. US$76.60) per room. This property accepts debit cards, credit cards and third party payment services Within 7 days after check-out
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, UnionPay
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Fridge
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Iron and board
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Car rental
- Airport transportation
- Transfer services
- English
- Multi-language staff
- Chinese
- Tour assistance
- Bike rental
- Sun Deck
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Outdoor pool
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
Video: Hatten Suite Room Tour walk through - Hatten Hotel Melaka The Genesis Family visit Malacca Malaysia
Map
Reviews
What I really appreciated was the hand sanitizer placed right at the lift lobby—such a small detail, yet it shows genuine care for guests’ hygiene and comfort. Clean, well-maintained, and thoughtfully designed. A great first impression overall.
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Cafe and Restaurants near hotel
Frequently asked questions about Hatten Hotel Melaka
What types of rooms does Hatten Hotel Melaka offer?
The hotel offers Double Junior Suite, Premier Double Junior Suite, Hatten Suite, Deluxe Double Suite, Premier Hatten Suite, Premier Deluxe Suite, and Double Studio Suite.
Is breakfast included and what are the serving times?
Breakfast is served as a buffet daily from 06:30 to 10:30. It is not included in the room rate and must be paid separately at the hotel.
Are pets allowed at Hatten Hotel Melaka?
No, pets and service animals are not allowed at this property.
What is the hotel’s policy on parking fees?
Starting recently, the hotel charges RM5 for 24 hours of parking, whereas previously parking was free.
How far is the hotel from Kuala Lumpur International Airport?
The hotel is approximately 85 kilometers from Kuala Lumpur International Airport (KUL).


































































