Vila Perast in Perast

The 2 points are for the breakfast, which was good, and the friendly gentleman who took us from the parking lot outside Perast to the hotel and back in a golf cart. The rest could have been improved: We booked the cheapest room because we are not usually very demanding - please don't do that! The two of us slept on a sofa bed, which was unbelievably hard, and we slept badly as a result. The bathroom was not cleaned or not cleaned properly: facial hair on the sink, dirty soap dispenser with someone else's hair, faucet. Definitely not worth the money.

Totally disappointed expectations. The room was clean but very simple. The bathroom was small, no bidet (I expected it abroad but in a hotel at this level!!!) the toilet leaked water (despite the technician's request for intervention, re-solicited at 9:00 and carried out exactly when we returned from the sea in the afternoon). Towel racks detached from the wall and left there and no support for hygiene products and a plastic shower tray worse than a sheet of ice in winter!!!

We stayed here for one night and our stay was marked by a series of unfortunate events from the moment we arrived.

Arrival Experience:
- Upon arrival, we parked our car in a car park outside and waited 25 minutes for a golf car, but it never arrived.
- Despite confirming with reception that someone is coming to pick us us, we were left to walk with our luggages for an additional 10 minutes as no assistance was provided.

Room Amenities:
- Upon attempting to take a shower, there was no hot water available.
- When trying to open a window for fresh air, the window unexpectedly fell on me, posing a safety hazard.
-One single bed cover was provided for a double bed. This means that me or my partner will be sleeping without a cover. No phone in the room to call and ask to bring it. It was too late and we were too tired to go downstairs and ask for another cover.

Customer Service and Response to a complaint:
- Upon reporting the issues to reception, we were informed that the entire hotel was experiencing a hot water problem, with no immediate solution offered. Hot water was only available the next day.
- Expressing dissatisfaction with the level of service compared to the €150 room rate, our concerns were dismissed, and a resolution was not provided.
- Despite requesting management intervention, I was advised that manager on duty doesn’t speak English and therefore will not going to talk to me. Our concerns were unaddressed.

Lack of Follow-Up:
- Since manager is not going to talk to me, I asked 2-3 times to record my complaint and contact me in the morning so we can discuss this. I said very clearly that we are not happy, this is really bad!!! I was advised that it will be discussed with me in the morning. But then, a commitment to contact us in the morning regarding our complaints was not fulfilled.
- During check-out, no inquiry was made about our stay, and we were simply told that golf carts is ready for us to bring us back to the car park.

It’s a shame that Hotel is located in a nice place but experience just was poor. I would never come back here!! There are so many hotels in the area, I strongly recommend you to choose another one!

On a positive note: breakfast was nice and bell boy Goran was very helpful

All the staff members were very friendly and helpful. The hotel is very close to many places where you can swim on the main street and only 10 minutes walking from bigger beaches. It is also close to all the restaurants.
The room we stayed in was very old, and small, with many broken things. The shower was not pleasant to use. The room was also not clean enough and the floors were covered with some liquid that made them slippery, tacky, and smelly which made us wear our outdoor slippers all the time. The towels were also old and with some stains that were not removed which means that they required to be thrown away.

Let me start by saying that we were only there to eat, so the comment does not concern the hotel. Don't be fooled by the undoubtedly nice place, with tables directly overlooking the sea: we ordered two fish main courses and a "starter" (I quote their menu), but all the courses arrived together and, having pointed this out to them, we received the reply a "you should have told me straight away that you wanted it first", so why include it in the "starters" menu? We then took some house white wine and they brought it to us with ICE inside. I wonder: why should I drink watered down wine? Finally, the two fish dishes we ordered (octopus and sea bass) were absolutely not up to the price and location.