Flower Town Hôtel & Spa in Rabat

Very rude male staff Waheel who is overnight staff at reception on the 21st February . He should learn some customer service and was confrontational and aggressive person . Needs training for international guests I was staying there for a week . I booked a transfer with hotel to airport and asked him to check if taxi was confirmed in the morning as i had early flight . He said its too early in the morning to call the driver, it should turn up . .I asked him to check with driver. He said no . Its not his problem and started raising his voice like he wants to fight. . The female staff are nice and pleasant. When she started the shift at 8 am she confirmed its fine as it was in the log book. He was so lazy he couldn't even do that . I emailed the hotel months in advance for plant based milk as I have intolerance but they never replied . When I requested it the night before they said sorry we dont have soya milk. So I paid to stay for a week but they can't even get a bottle of milk for me. I m vegan so all I had was hot water and cornflakes . I said I cant eat hot breakfast in the morning but wanted to take some grilled vegetables out with a container . Being vegan is hard in Morroco The waiter said no. His words where its not my problem. . I spoke to.the manager. He finally agreed to let me take food out daily . I said I paid for breakfast for a week and im getting nothing and not eating anything. Finally the pool was cold but the door key kept on not working daily and I had to charge them daily . Overall if they have international guests they should cater for intolerance and diets . This is not a 4 star international hotel experience, they should cater for foreign guests if they taking their money . Clean hotel some staff okay but others need training. Don't stay here read other reviews

Warning! Absolutely avoid this place! Do not stay here! The facilities are okay, but it's a total rip-off and they force you to pay! I booked a room for two, but on the night of check-in, they said it was for one person only and didn't mention it again. However, after two days, when I checked out, they pulled out a bill saying it was extra charges. They held onto my luggage and wouldn't let me leave without paying. When I asked what the charges were, they said it was 220 DH for breakfast for two people, even though I hadn't eaten breakfast the second day. They said I had to pay regardless, it was a forced sale! They didn't inform me beforehand, and they started forcing me to pay as we were about to catch our flight.