Amsterdam Wiechmann Hotel in Amsterdam

Such a terrible experience. Very noisy rooms. Very uncollaborative and unfriendly staff. I could hear the guests next door talking normally and walking, as well as the guest above my room. I asked to change room, even if it meant paying extra. I told them I was pregnant and lack of sleep was harder at the moment. The lady told me that 2 rooms were available but since they were above my room type, I had to make a new reservation to book one, which also meant loosing the money of the 2 nights I had yet to spend. I told her it did not make sense at all, which she agreed to. She looked at me and said that I should buy ear plugs, which I found quite stupid. Her excuse was that it was an old building, then either be clear about it and write it upfront, or look for solutions. On that day I reported this to Booking. The hotel then messaged me in the afternoon to tell me it would be possible to change room, without giving any info on price, asking me to return within 15 mins as cleaning service would be gone. I of course could not as I was out, and explained to them that I would not pay an entire new reservation and loosing the 2 remaining night I had paid, unless they had another proposal. They never replied.

Such a terrible experience. Very noisy rooms. Very uncollaborative and unfriendly staff. I could hear the guests next door talking normally and walking, as well as the guest above my room. I asked to change room, even if it meant paying extra. I told them I was pregnant and lack of sleep was harder at the moment. The lady told me that 2 rooms were available but since they were above my room type, I had to make a new reservation to book one, which also meant loosing the money of the 2 nights I had yet to spend. I told her it did not make sense at all, which she agreed to. She looked at me and said that I should buy ear plugs, which I found quite stupid. Her excuse was that it was an old building, then either be clear about it and write it upfront, or look for solutions. On that day I reported this to Booking. The hotel then messaged me in the afternoon to tell me it would be possible to change room, without giving any info on price, asking me to return within 15 mins as cleaning service would be gone. I of course could not as I was out, and explained to them that I would not pay an entire new reservation and loosing the 2 remaining night I had paid, unless they had another proposal. They never replied.