Surf 'N' Snow Backpackers in Auckland

I have never experienced accommodation in such poor condition. The place did not feel safe or clean enough to meet even basic standards.

Several toilets didn’t even have toilet seats. There was a strange, unpleasant smell throughout all the floors. The kitchen was by far the worst part — hundreds of food flies were hovering everywhere. It was in a complete state. There was visible rust and mould, and when I went to use the fridges, both were infested with flies and mould. For a place that expects people to prepare and store food, this is a serious health concern.

The overall hygiene standards were shocking. Based on my experience, I would strongly advise others to think carefully before booking. This was, without question, the worst hostel I have ever stayed in

Bedbugs - do no recommend!

Unfortunately can not recommend this place.
The only good thing about it was WiFi and location but the room, bathrooms and kitchen were neglected. The room was dirty and we found bedbugs. We requested a vacuum and a change of bedsheets that however didn’t help. The kitchen is a mess, always dirty and all the kitchen utensils other broke or overused. Rotten bags of food unchecked by staff therefore lots of cockroaches around and the bathrooms also quite bad, soap dispenser broke and leaking and can’t even use it.

Please please please don’t book here - even 1 star is too generous for this place.

We checked in and unfortunately decided to check straight back out. After seeing the condition of the shared kitchen with dead flies everywhere - we didn’t even feel comfortable going to look at our room.

For the price being charged, the standard of cleanliness was completely unacceptable.

Thank you to the gentleman on reception who processed a full refund for us promptly. He didn’t seem surprised by our concerns, which suggests this may not be the first time similar complaints have been raised.

I would strongly recommend looking elsewhere before booking here.

the room is very cold at night cuz the window at the top cannot be closed
the water is cold as well…impossible to take a shower! reaaaally unexpected.
it smells outside the gate of the place cuz many people pee outside!
the worst backpacker experience ever!