Suite Hotel Jardins Da Ajuda

We were staying at this hotel for 2 weeks.In the second week I was lying on a sun bed around the empty pool (no water). I decided to go to the outside toilet instead of the inside toilet near the reception. I approached the concrete step into the toilet & put my left foot down on it,my foot shot from under me & I hit the floor.My left knee was out of place & I tried to put it back.I then tried to raise myself but I could not. The step had been wet & greasy & I slipped on it. The 2 gardeners came to my rescue & called the staff who then called for ambulance.Eventually 3 paramedics arrived & put me on a stretcher.I was then lifted into an ambulance & my partner came with me to the local hospital.7 hours later I was diagnosed with a ruptured Quadriceps tendon (very bad injury). I was put in plaster from thigh to ankle & discharged.I was put in a taxi & went back to the hotel. No crutches or wheelchair. Fortunately one of the doorman/security found me a pair of crutches & the hotel wheelchair.Top man who saved the day. During the next 4 days,not one person from management came to see me or even speak to me as I hobbled about the hotel.The following day after the incident a yellow hazard sign was placed by the toilet.The Jet2 rep said that a rubber mat should be placed outside the toilet. In short,please be aware when you go to this outside toilet.My slip has cost me dearly in terms of an operation to re-attach my knee cap back onto the tendon.6 months rehab & regular physio to be able to walk again.This happened on the 13th of Jan 2025.As we left the hotel on the 17th I was given an envelope containing the accident report by a receptionist not management.It read "Mr Russell informed reception that he had slipped".That was the extent of the management involvement. I did not inform reception at all,I was on a stretcher heading towards the ambulance & hospital.It must have been staff who informed them. So there you have it,tread carefully if you use the outside toilet. Cheers.

Wasn't sure what to expect. Quite disappointing arrived at lunchtime (12 ish) lots of work going on inside the lobby. The most miserable receptionist I've ever come across no smile , no welcome to Madeira just you can't have your room till 3 pm.no chance of having it any earlier been travelling since 3 am but tough. Asked if there was anywhere to get a drink and she just pointed outside and said pool bar. No sign posts outside pool bar is set aside from the pool, it was set up for a private function at the night .hotel has a crane in one corner noisy all day long 6 days a week. Quite a dated and dingy hotel. Finally got into the room and it was okay everything you need. The breakfast was okay fair bit of choice. We only went b &b , so don't know what the evening food was like. The shopping centre is just at the bottom of the hill and then right, there's shops, cafes Mc Donalds, KFC and more good places and a very large cheap supermarket. Just across the road is the bus stop to Funchal only €1.90 really regular service. We had room 453

Booked here for 2 nights price seemed reasonable. Hotel Entrance was half closed off on arrival we pulled up outside in the Drive not sure if it was the Right Hotel NO sign above the Entrance. We were told valet parking! In reality we were told carpark was round the corner unfortunately 😕 we didn't get our luggage out of the car while infront of the Hotel , what a Treck to get back to the Hotel with luggage. This is a very poor 3 star if that, very dated and dirty rooms felt unclean and Bathroom corridors smelt awful of sewage . We had a terrible problem with Ants in the kitchen area in our suite Reception obviously are well prepared as only one can of Ant spray, Reception rang our room asking for the can back after 5 minutes my husband took it back then ended up following her back upstairs to our Neighbouring room so obviously a big problem. As we said very dated on having a walk around the outside of the Hotel we realised they are actually rebuilding it bit by bit as half Reception is all boarded up and left hand side of the building is a building site old front still there see pic. We can see once it's been rebuilt it will be lovely and modern. In our opinion not a place we would ever go back as it stands now. Breakfast was OK but nothing to shout about glad we were only there 2 nights it was more than enough could not wait to leave. On a good note location good near a shopping centre lovely walks around the Seafront but all very hilly if your not fit .

The worst thing is the cleanliness, the bad smell in the room and the lack of kindness and attention from the reception staff. I needed to make more than five phone calls from Spain to get them to find the person who made the New Year's Eve dinner reservations.
I will not return.