Arianna Hotel in Singapore

I don't really like the hotel

Where do i start with this awful place.

The smell of damp is overwhelming. The room is covered in mould and dirt . There were signs of bed bugs . The towel provided was tiny , threadbare and from another hotel, with the name crossed out with sharpie! There was also sharpie on the sheets.

I absolutely couldn't stay in this room. After a short while of being in the room i decided It was time to find something else.

I came to speak to reception and asked for a refund on the grounds that the room was making me unwell (breathing issues) and that the room was just generally not fit to stay in.

He the proceeded to insult my size say the room was too small and uncomfortable for me. That absolutely wasn't the issie i have stayed in smaller.

He said he could offer me a new room but not until tomorrow. I again stated that I cannot stay in the room any longer so a night would be put of the question. I do not want to feel even more unwell no do i want to risk bed bugs . He just continued saying the same thing.

I have since emailed the hotel and have been ignored and trip.com have refused the refund. The hotel offered a discount for my next stay via trip.com. Not a chance would i ever step foot in there. They get their claws into your money you are never seing it again.

They have a sign up in reception stating they wont let you view the room.

DO NOT BOOK THIS HOTEL! You'll lose your money and waste your time.

⭐ 1/5 – Very Disappointing Stay

The location is good, but unfortunately that’s the only positive thing about this hotel.

The hotel is not clean, and the decorations are very old, giving the room an uncomfortable and poorly maintained feeling. There is a manhole right in front of the hotel, which causes a very bad smell, especially when entering or leaving.

The front desk behavior is very bad and unprofessional. Check-in time is 15:00, but even if the room is already empty and available, they do not allow early check-in. When asked, they demand extra money, which feels unfair and unfriendly to guests.

The room had no window, making it feel closed and unpleasant. Basic bathroom amenities were missing — no toothbrush, toothpaste, shampoo, soap, and no coffee or tea provided in the room.

Overall, this hotel does not meet basic hospitality standards. I would not recommend staying here.

If you want room that smells bad and has lots of cockroaches crawling the walls. This is the place to book

No money backs issued. No compromise
Theyll force you to stay or forfeit. So i left after 1 hour

If you want a hassle-free vacation, do not book this hotel.
First, the receptionist was not accommodating.
Second, we arrived at Singapore Airport around 11:15 PM and took a Grab to Arianna Hotel, which took about 20 minutes. The hotel was hard to find as there was no lighted signage.
Third, the receptionist informed us that they had made a mistake and overlooked our booking. We reserved a double room, but he gave us a single room instead. The room was extremely small, and the mattress and bed frame were very uncomfortable.

Definitely will not book this hotel again!