Grand Hotel Portorož – Lifeclass Hotels & Spa, Portorož in Portoroz Airport

Thank you for an exceptional stay / Vyjadrenie veľkej spokojnosti
Dear Grand Hotel Portorož and Škola zdravja Team,
I would like to thank you for your exceptional services. We are extremely satisfied with our stay and thoroughly enjoyed everything.
It was not only about relaxation, but also about the great opportunity to exercise. I don’t usually write reviews just for the sake of it, but this time I am absolutely thrilled! I am so happy that I had the chance to meet new, wonderful people who are full of joy for life.
It all started when Frenk approached me, noticing my t-shirt. From that day on, I exercised every single day. Eventually, my partner and his mother joined me as well. It was absolutely amazing! Frenk and the girls/women were wonderful. Thank you to you and to them for providing a service that not many hotels offer!
Thank you to you, as well as to the entire team at Grand Hotel Portorož and Škola zdravja.
Thank you and best regards,
Daniela
Peter
Mária

We stayed at Grand Hotel Portovenere for two nights and, unfortunately, our experience did not meet the expectations of a property that markets itself as a 5-star hotel.

The biggest issue was the service, which was extremely slow throughout our stay. Upon arrival, we informed the reception that we were not satisfied with our room, as it was located on the first floor facing the street. The windows provide very poor sound insulation, and the traffic noise could be heard clearly from the bedroom. When you are on vacation and looking to relax, this is simply unacceptable.

We asked if it would be possible to change rooms and were told they would try to find a solution. After waiting for approximately one hour, we were invited to view another room. Only after showing us the room were we informed that it required an additional charge of €200 per night. This information should have been communicated from the beginning, rather than after we had already spent time viewing a room that came with such a significant extra cost.

Even more frustrating, at around 10:00 PM on our first night, we were informed that another room was actually available at the same rate we had already paid. By then, however, we were already settled in, our luggage had been unpacked, and we were preparing for bed. After a full day of traveling and several hours spent waiting and discussing the issue, changing rooms at that hour was no longer a reasonable option. Had this solution been offered earlier, we would most likely have accepted it.

The hotel has neither a swimming pool nor a private beach. We were told that the hotel works with two partner beaches and were directed to them, but the costs and logistics were not clearly explained. One of the beaches is approximately a 15-minute walk from the hotel, something that was never mentioned beforehand. The other is located on Palmaria Island and requires a boat transfer, which must be paid for separately. We were also not informed that the sunbeds at these beaches would be charged separately. We only discovered these additional costs at the end of our stay when we were asked to pay for them.

The breakfast area is beautiful and offers a lovely view, which was one of the few highlights of the hotel.

What surprised me most was the staff’s reaction when I expressed my dissatisfaction. When I mentioned that I intended to leave a negative review, one of the receptionists responded by saying that the hotel already had other negative reviews. I did not find this response professional, nor did it demonstrate any genuine interest in addressing a guest’s concerns.

Overall, I believe this hotel is significantly overpriced. The rates are those of a luxury hotel, but the facilities and level of service do not justify the price. In my opinion, the experience is much closer to a 4-star hotel than a true 5-star property.

It is a shame because Portovenere itself is absolutely beautiful, but unfortunately this hotel does not offer the value for money one would expect at this level.

We stayed over Easter so thanks to low season there were fewer people in the hotel. We had a great stay. The room (sea-view) was slightly old-fashioned but clean, very spacious and the bathroom was huge. The only thing I must object were the mattresses. They were very soft and worn-out (hole in the middle).
Food was very tasty. Both breakfast and dinner offered wide choice, especially fruit selection. We appreciated the quality of tea and coffee in the morning. Definitely try a wine at dinner, all dinner drinks at reasonable price.
The only negative feedback we must give are the thermes. We picked the hotel due to natural water in the pools, both mineral and sea water. However the water was rather cold, it had only 30°C. We have never been to thermal park with such "cold" water. I mean the word "thermal" originates in Greek word "thérmē" = heat. It was not possible to relax calmly and enjoy the effects of the mineral/sea water for more than 5 minutes before feeling cold. I would understand this water temperature in the summer season when the air temperature outside is 35°C.
On the other hand the sauna park was great. Again low season so there only couple people with us there. Several sauna types, enough deckchairs. Drawback back here is that it is extra paid for full price even for hotel guests. The price is rather low (15€/2 hours) but still I would expect it included for hotel guests or at least a discount. Full price shall be paid by public.
Lastly, the parking is limited as you can read in hotel description. I expect this to be a problem in the peak season. Unfortunately, there is nothing that can be done about this (no more space in the city, coastline).

Overall it was good and I would definitely recommend, BUT. Probably the main reason you are going in this specific hotel is thir thermal spa. They were closed and it wasn´t anywhere written. They gave us a permition to go to their other hotel which was aroud 10 minut walk (kinda annoying). Second minus was parking. Every time we wanted to go for our car we had to wait for a shuttle bus to take us to the parking lot in ANOTHER village next to Portoroz. It was about 10 min car ride. So you had your car completely unsecured, just hoping you won´t get robbed. I expected better rooms for such hotels, but cleaning and everything else was fine. Food is delicious and literally everyone will choose. They also have written on their websites that EVERY room has a balcony. That is not true, we did not have balcony. Overall good.

Hotel is bit outdated.  1st  Elevator was broken 2nd was very slow. Therme were great. Brekfest was creazy. Almost every time there were missing cups for tea and cofee. Paper cups were used for the soft dreenks and water. There was a descent selection of food.

Great location in a welcoming town
The hotel is very well situated in an extremely pleasant town; it is a very short walk to the beaches and shops with easy access to everything in the area. The hotel staff are very friendly and efficient. The extensive breakfast buffet provides multiple choices which is typical of a European breakfast buffet. It would be even better if they provided a section which was clearly marked solely for guests with food allergies, as the risk of cross contamination when using the utensils was high. Overall a very nice hotel which I definitely recommend.

I stayed at this hotel because I was visiting a friend who lives in Portoroz.
The location is excellent.
I liked the way everyone served me.
I just want to make one observation: some restaurant staff need to look at the customer when they're talking to them.
There was a lady who saw my relative at dinner trying to get a coffee from the machines and instead of telling him it was only open for breakfast, she started waving her arms.
When we work in the same area, there are details that don't escape us, but I didn't want to say anything.
Otherwise, everything is 5 stars.