Grand Hotel Portoroz – Terme & Wellness LifeClass in Portoroz Airport

Don’t get me wrong the hotel has a nice location and probably there are not that many better hotels in Portoroz, but it is quite outdated. The rooms are spacious, but the design is old. The pool area is terrible, I went there ones and did not have any wish to go back, smelly huge , mass market pools, which feel like not a posh hotels ones , but like some municipal ones. The beach is not bad, but you still have to pay for loungers and you have to bring the towels from the room. The breakfast is good though, nothing to complain here. The cleaning staff is good, very fast and cleaning it at the high standards. The amenities in the rooms , like shampoos, shower gel are of a good quality. But they do not have any coffee and tea making station, which I did not see in any hotel for a long time. I don’t understand how difficult can it be to have at least a kettle in the room? The positive is their cafe downstairs , it is more newly renovated and quite pleasant to chill. Also the Thai spa in their sister hotel is fantastic, we used it on a numerous occasions and all the therapists were good, so well worth checking it out. Also all receptionists were good, except from Jelena. When we were checking out and by the way we had two rooms and stayed here for 6 or 7 nights ( so pretty good guests I would say) and we asked to have slightly late check out at least for one room, she did not bother to do anything, and “ kindly” offered us extra 30 minutes. … Sorry you do not ask for 30 minutes… I heard that the other receptionist let the other fellow extra 2 hours , that fellow had also two rooms and was alllowed to keep one longer. Also on the other occasions at the same hotel the other guest was allowed. So if I were hotel manager, I would not keep Jelena there at all. Therefore terrible service . I would not get back to this hotel and would no one recommend it .