Los Braseros Hotel in Burgos

I give one star because I can give none. I got there for one night break I'm in so much pain due to procedure and I needed time alone , not only they didn't meet any expectations that I didn't sleep they have a fridge that made awful noise every 10 minutes , the hair dryer wasn't working. I asked for a double bed and the receptionist told me to two twin bed together.
When I woke up after sleeping maximum 3hours all around I've called receptionist to bring me some food so I could have my medication. For over 45 minutes no-one pick up the phone. The only thing was thinking what if I have an emergency??
When I went down to reception. Asked for the manager and the receptionist lie to me saying that she wasn't here ..When I explained what happened she then called the manager .the manager was an arrogant woman with a fake smile telling me that it was my fault and that she doesn't have any RESPONSIBILITY for any one of people that are in that hotel ?? I was shocked. We are just paying human for them that is all .no apologies whatsoever, no even addressing that they made a mistake .this is first time in my life that someone treated me so badly to the point that I felt bullied .
I think is unacceptable and extremely sad and disappointed.

Tiny room. Could hardly go around the bed. Small shower. Not appropriate for big people like me. Not soundproof, had to listen to people doing their thing late at night, thank god kids were fast asleep. Reservation was made with breakfast and carpark. After arriving, I had neither. I was told Breakfast service was canceled for some reason and carpark was full.

The room was dirty with dust and fluff, the freezer was under the working table, at night the heating is turn off, therefore for me was freezing and needed to wake up to put a blanket, that was also not enough. The breakfast is miserable, the bowl's for the cereals were dirty and then the staff instead of change for a clean one they washed those ones, with this it took a long time. The guests at the breakfast were also claiming that the toast bread falls on the table instead of a plate or platter. This is very simple, do not go to this hotel neither restaurant.

Avoid this hotel! I stayed there one night the 14th of April. They charged the room price twice and despite my several emails they have not returned my money. I have not received any answers from them for 2-3 weeks. Total silence!!

Cracked shower screen, reported nothing happened. Shower head had a mind of it's own, xtra bed had sharp screw, cut husbands leg whilst trying to access electric curtain control. Rotten door frame. If we had not paid I would have walked out. Staff in coffee shop were excellent though. Toilet pedestal not firmly screwed to floor. Very tired interior. Unimpressed