Hotel Montana in Geneva

The hotel is located in a very quiet and central area, very close to Cornavin train station, which makes traveling to and from the airport very easy (8-minute journey). The staff are very friendly. I should note that they didn't reply to some of the emails I sent.

Good location, very close to train station and felt safe. Great room, quiet despite location.

Awesome location, wonderful staff! They were so helpful and courteous. Excellent value for our stay and very near to the main train station.

Can accommodate family of 4 and the view of the mountains is amazing 👍🏻👍🏻👍🏻

The hotel was nice and quiet and close to the train station, with a good breakfast. We could also easily walk to the old section of Geneva, and along the lakefront - which was nice. The hotel itself and the rooms were somehow a bit dark and gloomy. They were clean and comfortable, but somehow not light and airy. Check-in staff was friendly, efficient, and helpful. Neighborhood was safe, and a nice quick walk to the train station, which we needed most.

The property is walking distance to the train and bus stations. The house keeping staff did a great job maintaining the hotel room.

The location is good, but the service and facilities are so-so, and the breakfast is terrible.

I went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by trip.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by Trip.com of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on trip.com since there has been previous incidents where [ayment was not received.

I thought Hotel Montana group could have handled this matter better. Quite disappointing.