Holiday Inn Express Luzern - Kriens by IHG in Lucerne

Absolutely terrible, a hotel to definitely avoid!!! I had a special, unforeseen circumstance and health issue that required me to change my booking, but I was told it couldn't be changed. Then I applied for a refund, and they wouldn't give me a single cent back, all because of some non-cancellation policy. Over a dozen other hotels across Europe were able to issue refunds or change dates, but this one absolutely refused. They are incredibly inflexible and show no humanity whatsoever. Even when I asked if they could just refund a portion after deducting a handling fee, they still wouldn't give back a single penny. I paid over a thousand yuan for this hotel, couldn't change the date, and couldn't get a single cent refunded, even with special circumstances and health reasons. I sent countless emails and proofs, and made numerous phone calls, but they remained unyielding. This is simply **robbery**! Total robbery! I advise everyone planning to book this hotel to stay away. If you accidentally book the wrong date or encounter any issues, this hotel will utterly disappoint you. It's easy to take your money, but impossible to get it back, and extremely difficult to seek recourse. This is **daylight robbery**❗❗❗