Hotel Luzernerhof in Lucerne
✅ Friendly and accommodating staff mentioned in multiple reviews ✅ Close proximity to the train station and central city location ✅ Clean rooms with some guests noting spacious accommodations ✅ Complimentary bike rental and free parking available ✅ Continental breakfast praised by several guests ❌ One lift out of service during a guest stay causing accessibility issues ❌ Some rooms reported as cold despite heating being on maximum ❌ Mixed feedback on staff professionalism and customer service ❌ Reports of small room sizes and lack of in-room amenities like safe boxes or adapters ❌ Complaints about poorly lit corridors and safety concerns
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Description
Hotel Luzernerhof is a 4-star accommodation established in 1957 and renovated in 2000, located in Lucerne, Switzerland. It offers a large variety of room types, ranging from Economy rooms to Deluxe Suites and Apartments with balconies and mountain views. Guests will find services such as 24-hour front desk, free parking, WiFi, restaurant, bar, and bike rental included. The hotel provides amenities like express check-in/check-out, concierge service, and facilities for disabled guests. Reviews note that the hotel is clean with spacious rooms, although some rooms are small and can be cold despite heating. The staff is often described as friendly and helpful, yet some guests reported issues with customer service and maintenance, including an out-of-service lift and safety concerns. Breakfast is continental, served daily from 7:00 to 10:00, but some guests found it poor. With a rating of 8/10 and a central location, Hotel Luzernerhof presents a practical option for travelers seeking various room options close to Lucerne’s key attractions.
Location
Hotel Luzernerhof sits on Alpenstrasse 3, about 700 meters from Lucerne’s main train station, making it convenient for travelers arriving by rail. It is near the lake but its rooms do not offer lake views due to surrounding buildings. The hotel is within walking distance to notable landmarks such as the Lion Monument (373 m) and Bourbaki Panorama (207 m). Nearby dining options include Restaurant Padrino (229 m), Asian Fondue House (303 m), and Fondue House Luzern (307 m). Public transport is easily accessible, and the property offers free parking for guests. Zurich Airport (ZRH) is approximately 48 km away, allowing for straightforward access to international flights.
Tips
- If you have mobility concerns, request a room on a lower floor since the hotel has only one lift which may sometimes be out of service.
- Bring adapters or any special in-room amenities you rely on, as some guests noted their absence.
- Take advantage of the free bike rental to explore nearby attractions like the Lion Monument and the lake.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Continental [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, DinersClub, AmericanExpress
- Check in time: 14:00-22:00. Check out time: 07:00-11:30.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Private check-in/check-out
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Cable TV
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Telephone
- Bar
- Breakfast
- Restaurant
- Coffeemaker
- Free Wi-Fi
- Spanish
- German
- Russian
- English
- Italian
- French
- Tour assistance
- Hiking
- Parking
- Garage
- Fax and copy machine
- Conference Hall
- Cycling
- Beauty services
- Skiing
- Pets allowed (under 5 kg)
Video: Hotel Luzernerhof, Lucerne, Switzerland | Travel With Geetika
Map
Reviews
The conditions and service experienced were unacceptable, unsafe, and fundamentally misrepresented.
The hotel has only one lift, which was completely out of service during my stay. Despite this, I was assigned a room on floor level 6. I was forced to carry my luggage up and down six floors without any assistance, as there was no bellboy or staff support available. This situation poses a clear accessibility and safety concern and should never occur in a hotel listed on a major international platform.
In addition, the corridors and walking areas were extremely poorly lit, creating an unsettling and unsafe environment. The overall condition of the hotel was neglected and did not meet basic hospitality or safety expectations.
Most concerning was the attitude of the front desk staff. There was no apology, no explanation, and no attempt to provide a solution or alternative. The staff behaved as though these failures were normal and acceptable.
This experience constitutes:
Misrepresentation of hotel facilities
Failure to provide essential services
Serious accessibility and safety issues
Complete lack of service recovery
Location was good and facilities in the room is excellent. They even have a coffee machine in the room.
Thank you
Location convenient
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Hotel Luzernerhof
Does Hotel Luzernerhof have parking available for guests?
Yes, the hotel offers free parking for guests.
Are pets allowed at Hotel Luzernerhof?
Pets are allowed at the hotel; guests should contact the property for details regarding fees.
What types of rooms can I book at Hotel Luzernerhof?
The hotel offers a wide range of room types including Economy room, Standard room with city view, Comfort room, Business room, Superior room, Deluxe room, Premium room, Classic room, Junior Suite, Suite, Apartment, Studio, and Cottage among others.
Is there a restaurant available on site?
Yes, Hotel Luzernerhof has a restaurant and a bar.
How far is the hotel from major Lucerne landmarks?
The hotel is approximately 373 meters from the Lion Monument and 207 meters from Bourbaki Panorama.






























































































