Railay Garden View Resort in Railay Beach

I had rat enter my first night in the room , I tried to get a hold of staff, but it was too late, there was some communication issues if I was going to get the problem resolved, two gentlemen came and stuffed holes with rags, that nice I could hear the rat scurrying in the walls, I thought ok maybe it cant come in, Wrong! It was back in my room I let staff know and they didn't give an alternative so I said I will need a refund for the remaining days, I got a hold of the booking agency and they just needed there approval, and the hotel said yeah that ok, I just got the notice from Agoda saying they couldn't get a hold of them, just very disappointed by this whole experience and do not recommend this place.

We stayed at this hotel in July, during the summer, and unfortunately, our experience wasn’t very comfortable. The biggest downside is the lack of air conditioning in the rooms. In such intense heat, the ceiling fans just don’t do the job — it’s nearly impossible to sleep at night because of the stuffiness. Sleeping in these conditions was truly a challenge.

The second major issue is the noise. The hotel is located near the water, and boats are constantly passing by with loud engines. At times, it feels like you’re staying next to an airport, not a peaceful island. It’s especially difficult at night — the boats run non-stop, and it sounds like you’re sleeping on a pier. This really takes away from the relaxing vibe one might expect from a nature getaway.

The third issue is the lack of hot water. The shower only had cold water — not even lukewarm. While this may not be a big deal for some in the heat, after a long day, it would’ve been nice to take a proper warm shower instead of freezing.

Now, onto the positives. The place itself is beautiful — it feels like a nature reserve. Monkeys, lizards, and birds roam around freely. The surroundings are lush, alive, and truly tropical. You really get that raw, natural jungle atmosphere.

The location is also great — within walking distance to shops, cafes, and the beach. It’s easy to find places to eat or pick up necessities nearby.

The staff were lovely — very friendly, welcoming, and always ready to help. That part of our stay was definitely appreciated.

Overall, this hotel might work for those who don’t mind the heat, the lack of hot water, and the constant boat noise. But for us, these issues were significant, and after four nights, they definitely affected our overall experience. We really hope the hotel can improve by at least adding air conditioning and finding a way to reduce the noise — if so, this place could become a truly amazing destination.