La Villa Bleue in Sidi Bou Said

1. Hotel view:
The hotel is located on an elevated area in Sidi Bou Said, offering a clear and beautiful view of the sea. However, it does not offer views of the Sidi Bou Said village itself.
2. Accessibility:
The hotel is within walking distance for exploring Sidi Bou Said at a relaxed pace, and a sea viewpoint is located directly in front of the property. However, it is not close to areas with regular taxi traffic, making it difficult to request a taxi via ride-hailing apps. After getting off a taxi, guests must walk approximately 7–8 minutes on a gravel road, which is inconvenient when pulling luggage.
3. Cleanliness:
The room and common areas were very clean, and housekeeping standards were high.
4. Breakfast:
On the first morning, we were only asked to choose between coffee or tea. No options were offered regarding the style of eggs or type of juice, and items were brought without explanation. On the second day, after we proactively specified our preference for an omelet and juice type in advance, the breakfast was served accordingly. Omelet and Strawberry juice was great.
5. Guest service and responsiveness:
On the first day, the bathtub in the room did not drain properly, making it impossible to take a shower. Access to alternative shower facilities within the hotel was refused. A repair was promised, and the issue was eventually fixed when we returned to the room the following afternoon.
Additionally, there was a significant ant problem in the room. Staff sprayed insecticide, but no apology or acknowledgment of the inconvenience was offered.
On the second evening, the floor above the room (used as the breakfast area) hosted a large group, and loud noise from chairs and conversations continued until approximately 10:30 PM. There was no prior notice or communication from the hotel regarding this.

＜To the Manager of La Villa Bleue＞
I would like to share additional feedback regarding our arrival, as I believe this reflects an important aspect of guest care.
Of course, the heavy rain and damaged roads were not the hotel’s fault. In such situations, however, it is the hotel’s responsibility to inform arriving guests in advance that the route suggested by Google Maps is not passable by car.
My husband and I arrived by taxi following the suggested route, but the driver informed us that he could not proceed further. I remained with two pieces of luggage (one large suitcase and one small one), while my husband walked to the hotel, which is approximately a four-minute walk.
A staff member returned with my husband. My husband put his small bag in the hotel. As the staff suggested , we walked down the same road again, pulling suitcases through the mud for approximately ten minutes before being placed in another taxi, which took an alternative route and arrived at the hotel after about five minutes.
We were then asked to pay the taxi fare of 30 dinars. We had not requested a taxi, nor were we informed in advance that one would be called or that we would be responsible for the cost. After an uncomfortable argument, we eventually paid.
When we finally arrived at the hotel, before asking the taxi fare, there was no greeting, no welcome, and no acknowledgment of the inconvenience.
The issue was not the amount of money. Guests are not simply individuals who arrive to spend money; they are people who carefully plan their trips, choose accommodations thoughtfully, and arrive with expectation and trust. This trip was planned for my husband, who is nearly 70 years old and works without holidays. I selected your hotel specifically with his comfort and preferences in mind, and I was sorry that his rest was affected by an uncomfortable arrival and stay.

I sincerely hope that La Villa Bleue will reflect on how much consideration guests invest when choosing where to stay, and that future guests may experience your hotel as a place of rest and healing.

The view is amazing, but the rooms clearly need renovation. They don’t reflect the standards of a five-star hotel. It’s also difficult to sleep because of the outside noise. Breakfast is average.