Hotel La Couronne in Hammamet

This is the El Fel Hotel and the pictures shown here are not of it but of the hotel opposite it, named Ambar El Fel
I spent a week here and was surprised when I arrived at the small size of the rooms and their total difference from what I saw in the pictures. The food was very normal, but the beach is good, but the treatment and reception is very disastrous, and the location of the hotel is very far from the city center, the transport is very expensive, and the activities inside the hotel are very disappointing, and it is worth noting that security is completely non-existent. My friend left the room and when he returned he found that the room is clean and his money is all missing, although he locked the room and did not ask for cleaning. When he complained, the hotel did not take responsibility for what happened, although its only employee entered the room after we verified the use of the card. But they couldn't accuse the cleaner because she was Tunisian and we were foreigners. Besides, another resident testified that the same cleaner was jumping from the balcony into the rooms, and when they confronted her, she replied that it was for cleaning ,And so we were sure they were all complicit in the theft, knowing that all circumstances were right for them to escape punishment. Due to the knowledge of the extent of the police's negligence and our inability to file a complaint at the consulate due to the short time and beyond the location.
So they sidelined us under the pretext that the hotel lacked surveillance cameras. Then he went to the police but there is no life for those who call, so the state is almost barbaric. I'd advise you not to stay here because you'd regret it so much. Believe me.

My stay at El Fell was one of the most unpleasant hotel experiences I have had.

When we arrived, hotel staff confirmed that all the parasols belonged to the hotel and that guests could sit anywhere. However, once we sat down, we were told — in a rude tone — to move because a section “belonged” to the neighbouring beach club Le Trèfle. We moved, but shortly after, the supervisor approached us in an even more aggressive and disrespectful manner, telling us to move again. It soon became clear why: the hotel receives a share of the money from Le Trèfle’s customers, who were treated politely and never told to move, unlike us paying hotel guests.

To make matters worse, we were only given two towels despite booking for three people. We repeatedly asked the housekeeper, the housekeeper’s supervisor, and the receptionist for a third towel — but nothing changed. When I asked the housekeeper again, she yelled at me loudly in the hallway, telling me she would not give me a towel and to stop asking. This behaviour was shockingly unprofessional and humiliating.

We were also overcharged for a drink by a considerable amount. Between the unclear beach rules, blatant favouritism, overcharging, and openly rude staff (from the supervisor to housekeeping), we felt unwelcome and disrespected for our entire stay.

I cannot recommend this hotel until it starts treating its own guests with the respect they deserve.

The guards won’t let you in if you’re local even if you want to pay for the pool/beach and try to force you to pay them (bribe), they were so aggressive and they suggested we should just leave!

We called the reception, they said you can come. (It took us 30 minutes to come) then the guards were violent and asked us to leave!!

Very bad experience! Be careful, the beach was empty, no music, and not worth it at all!!!

The view is good, the restaurant on the beach the people who serve are amateurs. If you order something you'll wait for ages. If you ask something about it they will send you to their colleague.

Absolutely disgusting service and attitude from staff members.

Hotel with too much noise. Staff is not welcoming at all. The pool was dirty and rooms are not cleaned everyday. The towels are nasty. This place should be rated as a 1 star hotel. If you are black stay away.