Diamond of Bodrum Hotel in Bodrum

I'm not sure who and when rated this hotel as 5 star... everything is dated there. We got a room with 2 beds which resembled prison beds or something in a camp. I don't think I have ever slept on a bed like that since I was at school. The bed was so hard it gave me back pain. The bathroom looked like it's been last decorated in the 80s. Tatty and worn, also tiny. The air conditioning didn't work and even when it wasn't hot outside, it was a furnace at night. No air.The WiFi situation was ridiculous, I had to keep signing in over and over again, as it would throw me out every couple of minutes. Ended up having to use roaming. When the WiFi was connected ,it was unusable most of the time. We only had breakfast included( thank god), it wasn't great. The food was terrible. I ended up only going for coffee. It was off season, and even so there was only 2 coffee machines and queue to get coffee. I can imagine in season it would be impossible to get any beds by pool or on the beach. The beach is dirty. As an animal lover, I did not mind the beach dogs and was looking after them, also the cats in the main restaurant. I didn't have any issues with staff, everyone was perfectly polite and helpful. I don't understand how this hotel has many good revues here, that must be the worst hotel I've ever stayed at( including 4 star in the past!). The only good thing about it was the location.

My boyfriend and I booked 1 week all inclusive here, we booked in June to stay in September. In July I emailed the hotel 3 times requesting a room upgrade, no acknowledgment or response from the reservation team. I end up having to call Turkey from Ireland to speak to reservations, I was told my request was promised and it was on the booking that we are upgraded and we can pay the remaining on arrival. Arrived to the hotel and there was no upgrade request noted on file, I explained to the receptions that I had organised all of this 2 months prior. We spend 1 night in a room with a window as small as a shoe box, no natural light no air, it was horrific. We finally got upgraded but not to what we had originally requested. The room was ok, bathroom was very outdated, rusty handles and the shower was horrific. The complimentary drinks fridge was never restocked for the whole week we were there, not once. There was dirty towels in the bottom of the wardrobe, they were from the previous guests staying there before us, those towels stayed in the wardrobe for the whole week. One day the room wasn’t cleaned which is fine it wasn’t necessary dirty but we needed clean towels, I called reception twice requesting clean towels, they arrived 2 hours later. By that point we had used our dirty towels to shower as 2 hours is a long time to wait for a towel. The aircon was shockingly bad, it sounded like a tractor therefore we could not have it on during the night as you cannot sleep with the noise. The food was ok, the main restaurant didn’t serve anything appealing and if it did it was cold every single time. The grill outside by the pool was nice. The pool situation is terrible, it says that the pool is not open until 9am, however people were leaving their towels down at all hours of the morning and the staff didn’t do anything even if the claimed beds were unoccupied for the whole day. We got to sit at the pool only once in the whole week, because I deliberately had to set my alarm for 6am to put a towel down, I didn’t want to do it but how else was I going to actually get to enjoy my holiday. Again, I sat at the pool ONCE because of this situation. The private beach section was the same issue. I found the reception team terrible, they were not accommodating or attentive or helpful. However the restaurant staff and cleaning staff were extremely friendly and helpful. Overall I will not return to diamond of bodrum again, I will stick to the hotel I normally go to in kusadasi which is a real 5 star hotel with exceptional service and cleanliness.

Very poor air conditioning almost just a fan I could find myself sweating after a shower considering aircon was turned on fully we complained about it they came almost no change at all Talking to the people staying on the same hotel they all had the same problem No aircon in the lifts sometimes 6 people together and staying longer than 5 minutes felling almost suffocating Main restaurant area no aircon either maybe just a fan ,eating out food and using handfan was not fan at all Also very poor choice of food we are a big fan of Turkish food but all we got was stuffed peppers almost every day Liver once a week that was also burnt as well as the meat balls all crumbled and also burnt Poor choice of deserts We are just of the time outside considering that was supposed to be an all inclusive deal!!!!! Also heard also almost everyone complaining about the same issues this hotel is max 3 star nothing more We also complained about this to the reception and we won’t be back!!!! I would not recommend this hotel anyone unless they wanna be punished on hit summer days under the heat of 40C!!!!!!