Terrible hotel! Far below the 5-star standard that was advertised when we made our booking. Our experience felt more like staying in a 3-star property and we were left very disappointed. When we arrived, the first room we were given had a squeaky bed and the shower had no light. We requested to change rooms, but the second room had the same issues, which made our stay uncomfortable right from the start. We had also just missed the food service time upon arrival after a long flight and transfer to the hotel. Even though we had booked an all-inclusive package, we were not offered any food and had to eat at a restaurant outside the hotel. This was very disappointing given that we had paid for all-inclusive service. On the second evening, we came down for dinner at 8:05 PM and were told that the restaurant was closed. This was unacceptable, as we had taken a photo of the restaurant opening times when we checked in and had not been told that the times had changed overnight. When we explained that we were hungry, the receptionist replied, “I’m hungry too,” which was an extremely unprofessional and inappropriate response. We were eventually given a small meal consisting of plain chicken, a slice of potato pizza, and a mini cold stuffed pepper. This was not the quality or service we expected from a 5-star hotel. Throughout our stay, no one offered drink service, and overall the staff service was very poor. There was also no management available at any point to raise our concerns with, and most of the staff spoke very little English, which made it very difficult to communicate or resolve any of the issues we faced. This lack of support and understanding made the experience even more frustrating. Because of these problems, we decided to leave early and move to another hotel. When we informed reception that we would be making a complaint, we were simply met with a nod and no further response or apology. Overall, our experience was completely unacceptable and did not reflect the standards of a 5-star hotel.

The worst hotel. Ever been in clean big and lovely hotel food dreadful stuff even worse No a fussy eater but the same thing to eat dinner and tea times Breakfast give up for 30 minutes to get a fried egg or pancake while 20 Russians pushed to the front and just grab Still have not seen one member of staff speak to anyone just like brain dead robots ignoring everyone

We were party of nine including 3 children . This hotel is huge . Unfortunately the facilities cannot support the number of guests . We estimated around 1000 guests and around 200 sunbeds around the pool and same again at the beach . The sunbed war is therefore obvious . Those without sunbeds accommodate the tables and chairs around the poolside lunch area . There is then no where to sit for lunch and staff refuse to serve lunch unless you have a table !! I have 25 years experience of visiting Turkey and always found hospitality is exceptional . Not here!! Staff are rude surly and dismissive .They have a selective grasp of English and seem to play games with your orders or simply do not bring them at all . The exceptions were the Russian girl who does the pool aerobics and the lad in the cocktail bar above the kids club who were both lovely . The food is hit and miss to say the least . Breakfast is appalling . Evening buffet poor . Lunch if you can get it was ok albeit not great . The best place for lunch is the beach bar. We ate out in the end when we could . Our room was tiny . Overlooked a builders yard and was next door to their store . They tend to test power tools around 9 am . Our tv did not work but due to issues reported by the rest of our party we did not waste time or effort reporting . Again no one suddenly speaks English . The hotel is full of Russians who for some reason do not seem to like us ? From barging in at food queues barging into lifts even taking food off of our children’s plates it all adds up to the completely wrong atmosphere and environment for a relaxing and enjoyable break which after all is why we are there . The two stars are for cleanliness . Staff are always cleaning and overall facilities which are ok despite being too cramped . My advice is look elsewhere . We’re home and need a holiday says it all for first time ever I was glad to leave !!!!! Included is a lunch menu cheese burger picture . We never did identify the yellow paste which I assume was a cheese ?