KARAGUL HOTEL in Sanliurfa

The hotel does not match the photos and description at all. Instead of a deluxe room with two beds of 35 square meters, huge windows, etc., we were given a room next to the kitchen, without windows. Everything is old, shabby, it is generally scary to go into the bathroom. When I asked whether this was the room we booked, they took me to the second floor. There was a room there that very remotely resembled the photos from the sites. Everything is old, dirty, dusty, however, larger. We said that we are ready to move there. To which the hotel staff demanded that we cancel the reservation. When I asked if they would return our money, we were told that they would. It is not clear why it was necessary to cancel. In the end, I cancelled the reservation at the request of the hotel staff, but they never checked us into the new room and we simply left the hotel with the children and suitcases. In the end, they did not return our money, we lost 7,000 lira for 2 nights. It is unclear how to return the money that simply disappeared. It is unclear why they deceived us. We have many times received a room that was not the one in the photo on the Internet, but we have never encountered such an outrage. Give us our money back! We refused to stay because the room did not match the photo and description at all. But the most interesting thing began after my wife published a review of this hotel, describing this situation. I began to receive calls and messages from the hotel owner at night with threats that they would sue me for publishing this review. As a result: 1. 6900 lira were lost. 2. We were left without a room to stay. 3. We are threatened with court. There will be legal proceedings. I strongly do not recommend this hotel if you do not want to get into trouble

It's hard to find the hotel because located in old city.
Considering that it's an old building, the room was very dark and dirty.
I open the pot to boil some tea and oh my!
The half filled water in the pot was so old that it may be rotten. There was a bunch of hair on the bed sheets, the hot water didn't come out well, and the toilet was set to half full, so it wouldn't even flush the toilet paper. I purposely filled the toilet tank with water and then used the toilet

I booked this hotel for 5 nights after reading the reviews, but on the 3rd day, l just checked out and moved to another hotel.