Grand Villaggio Hotel in Abu Dhabi City

Every thing is perfect except the elevator bell my room was very far from the elevator but every time you can hear the elevator bell, specifically at night not easy to sleep with that sound.
Every thing else was perfect the hospitality, people who's working there are kind, clean room, perfect house keeping, hotel in the center of the town.

What I can say about my stay at the Grand Villagio is that it is clean, the staff is nice and the service is good. I recommend this hotel to my friendsthis will definitely happened..

Unacceptable Service at Grand Villagio Hotel

I am writing to express my profound dissatisfaction with a recent experience at the Grand Villagio Hotel, which occurred on [Insert Date of Stay]. The events that transpired during my stay, particularly concerning a room service order and the subsequent handling of my complaint, were entirely unacceptable and compromised my sense of safety and well-being.

On 31st of May 2025 around 22:35, I contacted the reception to request a simple order of watermelon. I was then transferred to the restaurant, where I placed my order.

To my dismay, the waiter who delivered the order brought an entire fruit platter, which I had explicitly not requested. When I tried to clarify the error, the waiter exhibited an appalling lack of professionalism, using disrespectful language and shouting at me.

The situation escalated to a deeply unsettling degree when the waiter attempted to forcefully enter my room, pushing against the door.

This aggressive behavior, coupled with the knowledge that hotel staff possess extra keys, created a significant sense of insecurity. I felt genuinely unsafe, concerned that the individual might attempt to enter my room without my consent.

Furthermore, the waiter then demanded I pay 80 AED for the unsolicited fruit platter.

Immediately following this alarming incident, I reported the matter to Mr. Khisra at the reception.

Regrettably, despite his assurances that the issue would be addressed, I witnessed no tangible resolution or follow-up. This lack of action reflects a concerning disregard for guest concerns and a failure to effectively de-escalate a distressing situation.

The overall experience demonstrated a severe lapse in customer service standards and a disturbing indifference to guest safety and satisfaction. I expect a hotel of Grand Villagio's purported standing to uphold a much higher standard of professionalism and guest care.

I look forward to your prompt investigation into this matter and a substantive response outlining the steps that will be taken to address these serious concerns.