The Charm Brighton Boutique Hotel and Spa in Brighton

STAY WELL AWAY!!! DISGUSTING SERVICE
Waited an hour for food to arrive only to then have everything go down hill. My bf ordered chicken with chilli and cashew dish, which tasted and smelt of fish, I appreciate there is fish paste in thai dishes as we always eat Thai however, never have I smelt or tasted anything like it, neither of us was able to eat it as we don't like fish.
I called to advise and they said they would send another dish, I declined as we wanted to eat together not reheat mine when his arrives... So I said could they just refund. The woman on the phone then said to bag the dish back up for her driver to collect. I said that's fine however he had his noodles ect in the dish, so means he won't be eating!!!. Long story short I was called a liar and told I obviously haven't eaten enough or just want money back and too keep the dish, this infuriated me as I was being called a liar to which I said for her driver to collect the full meal, refund us and I shall be putting this all over social media as that isn't on
Low and behold she then said she never said that.... So again I was called a liar. So 21.40 on a Friday night we have no food, I've been called a liar and am absolutely disgusted. I am still waiting for the driver to return to collect the food and refund me!!!!!!

They phoned me 45 minutes after confirm my order to say it was going to be a £ 1.5 extra charge for delivery. They should have said that when they confirmed the order. I am really upset about the way they cheated me. They were late as well.

Not recommanded, very long service, food not good, and restaurant is not clean and a real mess