Waldorf Astoria Monarch Beach Resort & Club in Dana Point

The hotel is quite big. We went there on holidays and had dinner in the hotel. It is better to have a car to travel.

The most comfortable hotel for vacation near LA, the hotel decoration, supporting facilities and room facilities are all first-class. It is worth staying there continuously.

Satisfactory service, beautiful environment,
The only flaw is that the room is not quiet enough. I always hear the noise from the refrigerator and air conditioner.
The environmental services are worthy of praise, the safety is assured, and the children love the swimming pool and hot springs.

Perfect. The scenery is invincible, and the service details are in place. The steakhouse downstairs is super delicious!

We stayed her for over a week for our honeymoon and it was absolutely superb. The service, food, amenities, and everything in between was 5 star. This is a deluxe resort for a relaxing and beautiful getaway. Each meal for all of the restaurants were delicious and fresh. The staff went above and beyond and made us feel special. We highly recommend!

This place was amazing!
Great service
Great views
The room was immaculate
They have a shuttle that goes through the golf course to go down to the beach where they have a little restaurant and the steak tacos were amazing!
They have bikes you can rent for free if you stay there. Which was awesome but was expecting some better quality bikes, my buddies bike was very janky. The gears didn’t really work so up hill was brutal. But they do have E bikes as well which we found out after haha
Can’t wait to come back!

Oh this place is absolutely breathtaking! From check in to check out the staff made sure there was not one want/need that wasn’t met! We traveled with a very large group & the check in process was so smooth for the number of people checking in. Upon check in they had welcome cocktails & water. The rooms were decorated very nicely & very comfortable. Turn down service was Greatly appreciated as well! The view from the room was such a plus. The tram down to the private beach also a super plus! The golf course and beach was superb! I cannot say enough how pleased I was at this property! All of the staff so very welcoming & polite. If I could give them 10 stars I would!

Everything was great until the checkout. I had purchased my brother a gift card as a wedding present December of 2020 for $1,000.00. When he presented the card at checkout he was told it was no good by Daniel at the desk as this was now the Waldorf Astoria. He proceeded to tell this to my brother multiple times and was quite rude. He called me and I could hear Daniel in the background. I explained that the sign says Waldorf Astoria at Monarch Beach which Daniel did not want to hear.

Finally while I called the head of reservations who was on Maternity leave he got a Manager Sara who was extremely understanding and helpful. Meanwhile I was connected with the acting head of reservations who was also very helpful and asked me for the number on the back of the card. Sara and the lady in reservations connected and the problem was resolved by them in about 10 minutes with kindness and concern. This is after Daniel was rude for over 20 minutes.

My brother said that he had a great time, the dinner at the Steak Restaurant was amazing, and the golf great. In Short they had and an excellent time and were extremely complimentary on how courteous everyone was and the quality of the resort during their stay.

It was a shame it was dampened by Daniel. The good news is they still had a great stay and would recommend the Hotel and Resort