Hotel Bel-Air - Dorchester Collection in Los Angeles

I have stayed at the hotel Bel-Air a few times before, including Just nine months before this day and always have a nice time so when it came to my mum’s birthday trip and she decided if you wanted to go to Los angeles staying at the hotel Bel-Air with a no brainer to celebrate her and a lovely relaxing place after a long trip from the UK. When I booked I made clear two things - it was her birthday and also that she had mobility issues, both of these things were completely ignored. When we arrived, we were put in the very back room of the property right at the back - far away and up two flights of stairs - utterly inappropriate for her mobility issues it made the trip a real struggle and it was clear we were not welcome guests During our entire day, despite eating in the restaurant regularly going to the bar and generally being around the property not a single old person wished her a happy birthday or even acknowledged that this trip was for her birthday. They had a big wedding for several days we were there that big wedding party took up all of the staffs time resource in hospitality and we were largely ignored something I’ve never seen before at this hotel. They were clearly extremely busy often. I had to phone two or three times to get any basic to answer for basic things like lighting the fire or to bring items that weren’t put in our room, we were missing simple things like shower caps and soap that housekeeping has not replaced. I think we were so far back and nobody really noticed us. On top of the really poor service two days in a row I had to ring to ask them to remove the rugs from our room that housekeeping had left one day of our trip.They left rags in the middle of the floor, on the second time they had left a dirty bag on top of my suitcase the photo was attached. I wouldn’t expect this in a very basic hotel. I certainly wouldn’t expect it for the price I was paying at this hotel. Moreover, for the entirety of our six days that will cobwebs on the lights in both the room in the bathroom I found about this ask them to clean it they said they would but the photographs show they were still there upon departure it was dirty and miserable. I travel to LA a few times a year however this was probably my mum’s only trip and they absolutely ruined it for us. We spent a lot of money had no service and last day was really bad. I’m so disappointed.