Indian Palms Country Club and Resort in Indio

The price was only thing that was right. The smoke detector was covered by plastic. There was no blanket on the bed or anywhere in the room. The front desk closed at 5 so nobody to ask for a blanket. No one to check out with the next morning. The bath towel was worn out with holes in it.

Room was not clean. Ceiling was coming down in bathroom. Front desk said it slipped her mind to let me know there was no TV service. When called to complain was told I could immediately vacate room for refund but that would take up 7 days to return on my card. I was dropped off so unable to vacate immediately. Was moved into another room thank you to golf pros. They were 5 star and extremely helpful. Hotel has zero customer service and needs updated along with helpful people. They advertise the front desk is open from 8 am to 10 pm. No not true. They do not come in until after 11 am and leave before 7 pm. Mold in shower and 1 roll of toilet paper. Towels are stained and look like they just used. Management walked into room that I was moved to and said I was in violation for not checking out at 11. Yet I was comped another night. Took 3 hours to straighten everything out. My negative 1 ⭐

The absolute worst. 100 plus degrees and non working AC. No cable TV or ability to cast to dumbtv. 1 towel per 2 people. I definitely would not recommend this place. Long line to get through gate. Mismanagement of registration. Just a joke. Sad.

It was a horrible experience to say the least for 160.00 per night! No towels, had to beg for more TP, room filthy with other people’s hair. Mold in the shower, drain in sink not working. No blanket for the cold at night, a TOTAL disastrous stay for a lot of money. Don’t recommend this place at all! Will never stay there again. And the TV was disastrous also. Very very disgusting indeed….the room was never cleaned. I gave up running to the receptionist for things. Should not be a hotel at all!

This property has so much potential. The setting is stunningly beautiful, but the resort is so mis-managed. Really sad. Our room needed cleaning. Simple TLC would go a long way. Regrouting the tub, cleaning the window sills, fixing the shower door and sink stopper, basic derp cleaning is needed. The worst is that the restaurant is closed. We could not even get a cup of coffee.

Do not be deceived by the photos shown of the "resort" hotel. First day of check in no one was in the office, when you try to call the office the mailbox is full and you cannot talk to anyone or leave a message. The room we were given had no cups or coffee maker and no BLANKETS on the bed. The toilet barely flushed so we were nervous to EVEN use it. Called to the front desk at least 6 times before someone answered they told me that they didn't have cups and that they had just given out the last blankets ! I was asked if I wanted to change rooms ? I asked if that rooms has blankets sure, and was told no ( not sure what good that would have done) called to the front the mext day was told they had ONE blanket for two people with a room with two beds. Sent my daughter to go get it, when she got there three people just stared at her through the locked door, so then I had to go down. The "blanket " I was given was pulled out from under some dirty boxes in a back room and smelled horrible, it was also NOT a blanket it was the cover to put over the blanket. I asked to speak to the manager Samantha who I still have not been called back or been able to make any contact with in 3 days. Other groups staying here with us all had similar problems. Do not stay here save your money.

Disappointing stay. One hand towel, one facecloth and 2 bath towels for two people. No extras and the towels were never changed. Only a sheet and extremely thin gauzy blanket on each bed, no bedspread. Sheets had large holes (size of my palm) that were patched with a threadbare piece of another sheet. Friends staying in another room had only sheet and no blanket on their beds. They were told they had no blankets to give them. Line up to get through vehicle check in gate every time we came back to the hotel took 10-15 minutes. Literally EVERY time. Pool and hot tub were tiny. No ice machine. Kitchenette in room, but no kitchen sink. No glasses or cups. No coffee maker. Very challenging to get in contact with any staff. Would not go back and would not recommend staying here.

Not impressed at all! Looks nothing like the website and rooms were disappointing. More so was the customer service (or lack there if!). ONLY way in was a loooong line! Every time! I don’t know if there is another pool, but Motel 6 probably has a better one! Would not go back!

The worst, hard beds, no employees around the property, toilet doesn’t work. Golf course not much better. Green are marginal, fairways very sparse. If you can stay anywhere else, I would. Seem pretty secure with the gate protection but they talked about having trouble