Worst hotel experince I've ever had! Which totally broke my heart since I grew up going to the Sands Harbor. There was a plumbing issue with toliet casuing it to flood into the bathroom and closet area. This happened in the morning. I left to go grab breakfast around 10am. I let staff at the front desk know the situation and that I would be back later. I returned around 1:30pm and the issue had not been addressed. I called the front desk to let them know. Was never offered a room change. I was not able to use the bathroom or shower due to the issue not being addressed since the floor was still covered in water and toliet not working. I had to be at an event at 3pm which I was not able to shower or get cleaned up to attend this event. I stayed with a friend whom was still in the room till 5pm with no way of using the restroom unless they went down to the lobby. They decided to head out stopping at the front desk and asked again when the situation would be addressed. Staff still did not offer to chage rooms but would have the issue finally addressed. Disapponted is an understatement! This is absolutely unacceptable. Never in my life have I experienced anything like this.

They added $90 to every charge. Amounting to $ $323 plus extra $440. PARKING WAS $48 PER DAY.

Clean rooms but could use more towels. The shower handles were too tight and hard to open. The towels were poor quality and they seem to be old. No microwave oven in the room. Nice big pillows. TV quality was not 1080 resolution.

Spent another unfortunate family trip at the sands harbor resort. Everything was great except for the management. I used one of their ice machines to put a couple scoops of ice in our lunch cooler and was rudely interrupted by a lady named Lesley. She barged in and made us feel like strangers off the street. I was told I was going to be charged for two scoops of ice. She went on and on, not what I wanted to deal with first thing in the morning. After telling her she was an earful I got to hear some more. I thought I was dealing with a poor manager but it turns out it was a cleaning lady. I hope to have better luck at west palm next trip.