Crowne Plaza INDIANAPOLIS-DWTN-UNION STN by IHG in Indianapolis

The front attendant was spectacular checking us in as well as the valet! The whole place was clean and amazing to look through the halls of Union Station! Our rail chair was comfortable and really felt like staying in one. Some minor misses like a glass drink sat next to our door the whole time from a previous guest and the restaurant at dinner and breakfast was ice cold, but overall we enjoyed our stay!

We had a great time staying in the train car. The front desk clerk was so nice and helpful.

Historic Hotel, and if you ask, they will show you where the old portion of the train station is. Can see what the place looked like in the early 1900's. Very cool. Great staff. Room service was awesome. Would book again in a heart beat.

Wonderful experience overall! I remember staying at Union Station as a kid, and it's just as magical as I remember. Clean room, friendly and helpful staff, beautiful venue, and very well put-together breakfast. Definitely going to be visiting again in the future!

We stayed in a train car this time and it was so unique! Hotel was spotless clean, staff was nice and so fun, great with the kids, restaurant was delicious. This hotel has SO much cool train and rail history, it's really a hidden gem!
Only downsides: the Illinois ballroom and old station wasn't open because there weren't any events going on down there. Wish we could have seen that area again.
#2: be prepared if you stay in the blue train that a REAL train may come through in the middle of the night and scare you to death! Haha We didn't realize we were on the side closest to the active tracks. It was just once overnight and the kids slept right through it, but I guess it added to authentic railroad experience. 😂

The whole place was beautiful and very clean. Everyone was very nice and we enjoy staying every time.

The rooms was great the team was very patient with me. Courteous and pleasant and on point with everything.

I stayed at the Crowne Plaza 30+ times over the last seven years. We have also had a big customer conference held there with 150 participants.

First: The Grand Hall at Union Station is beautiful and makes for a great customer event center.

Second: the hotel is under an active train track, so about half of the rooms experience rumbling and shaking from the trains occasionally at all times of the day and night.

Third: I have stayed there because it is very close to my office, but also convenient to the main Indianapolis convention center and Colts Football stadium.

The rooms are a bit dark and aged, although still comfortable. The showers are standard. (I appreciate that IHG has gone to wall based soap, shampoo and conditioner in their hotels.)

I like the train car rooms better than the standard rooms, because they are long and thin. It allows for the TV seating area to feel a bit separate from the bed.

The breakfast is extra - so plan on an extra $20+ for breakfast, unless it is included with your rate,

The gym is small and only treadmills (3), ellipticals (3) and one bike. Just a rack of dumbbells up to 50 lbs and some exercise bands round out the full gym. Similar to holiday inns, but not up to the par of some of the larger and more prestigious brands.