DoubleTree by Hilton Metropolitan City Hotel in New York

This is our second time here and I wish I had remembered we were here before. This hotel is really tired. The room decor is dated, there are cracks in the walls, the bathroom fixtures are stained and worn. The bathroom is so small that the toilet paper roll is two feet higher that it should be. The buffet breakfast is mediocre. The oatmeal was watery and tasteless. The cut fruit was okay. The muffin I had was also okay. We arrived before check in time and had to pay $1 per bag to store and $1 per bag to retrieve it. Nothing about this hotel is warm or inviting.

Had a great time in NYC, but the hotel was a massive let down. Upon arrival the room wasn't ready so we had to pay to store our luggage at $1 per item (and the same price to get it back).They also charge you $200 at the desk for incidentals - why they don't take a swipe of a credit card is anyone's guess. The rooms are really shabby and tired - nothing like the pictures! Disappointing after a long journey! They need a revamp. The furniture is worn and marked, our bathroom door was falling apart at the bottom with damp from the shower, the bed was like a marshmallow and it was generally dusty and unclean - i could write my name in the dust on the bedside table! No shaver ports either which was bizarre! I'd strongly advise staying elsewhere. The bellboy staff are friendly and helpful, but I feel the hotel is very poor. Disappointed!