Hotels in New York

This hotel is right in the heart of Times Square, making it super convenient to get everywhere. With over a thousand rooms, it's always bustling. The rooms are very spacious and comfortable. The double beds are a good size, each about 1.5 meters wide. There's a mandatory $38 daily resort fee, which they explain clearly upon check-in, unlike some other hotels. This $38 can be used for room service...

The location is unbeatable. This is a 4-star hotel, and Ctrip's 5-diamond rating is misleading. Overall, it's a mid-to-low 4-star experience; for example, the facilities are a bit old, soundproofing isn't great, and housekeeping left a rag in the room after cleaning. The tap water, as shown in the picture, needs to sit for a while to clear up. Because the location is so central, the ground floor is...

Excellent room & location, but service can be improved.

The room offers a view of Times Square, but it's not noisy at all. There's plenty of space in the room, and the elevators are quite interesting. There's a daily credit allowance, which is enough for one person to grab breakfast. Plus, there's a Starbucks downstairs, which is really convenient.

I had a wonderful experience at the hotel’s gift shop during my stay. It was extremely convenient and well-stocked, making it easy to grab everything I needed without leaving the hotel. The shop was clean, organized, and easy to navigate. The layout made it simple to find items quickly, even during busy hours. The staff was friendly, professional, and efficient at checkout. They answered my questions...

The hotel is very centrally located, right in Times Square, which is a big advantage. The room was fairly well insulated, and we didn’t experience noise from outside, which is impressive for this area. However, the rooms feel a bit outdated, and the service was not particularly great. Overall, the value for money is acceptable, but mainly because of the excellent location rather than the hotel quality...

The hotel is fair with all facilities needed (it’s a bit small but you know it’s Manhattan). Location is fantastic. People usually complain about the lift waiting time but I personally used around 2-3 minutes so it’s okay for me. Staff are generally nice! There are security at nights in the lobby so you feel super safe. It was lucky that we didn’t pay for additional deposits and the original deposits...

Location, Location, Location! This hotel made adventuring in Manhattan a breeze. Central Park, Radio City, Rockefeller Center, were all so close, there was simply no excuse to not take a walk and be in all the action. We loved to food trucks and vendors near by but we also enjoyed the walkable restaurants close by as well. Staff and facilities were great. I'm so happy we stayed here.

Absolutely the best stay in the world! My room was clean and quiet and had everything I needed. The room was much bigger than I expected for NYC. Shout out to housekeeping who didn’t make a peep in the hallways as they cleaned the vacant rooms. I didn’t leave until around 2pm so they were working hard. Many hotels (even the best of the best) have housekeepers who talk too loudly in the hallways and...

The staff here were friendly and helpful. Everyone was cheerful and considerate. The staff here made our experience pleasant and memorable. The rooms were nice, but the location is perfect if you want to be in thick of the hustle and bustle of the city. Conveniently located, great facilities and a room rate that won’t break the bank. I wouldn’t hesitate to book again.

From the moment we arrived, our experience at this hotel was nothing short of exceptional. The property is beautiful, impeccably clean, and thoughtfully designed for comfort and relaxation. Every detail reflected true five-star quality. What truly made our stay unforgettable was the incredible staff. The team went above and beyond to make us feel welcomed and valued. Special recognition to Lek at concierge...

Basic amenities like water, slippers, toothbrush is not in the hotel room. The elevator was being modernised and waited up to 15mins one of the days. Location is splendid though.

The insulation can be improved, however, overall had a nice stay, very helpful stuff, pet friendly.

Great location, very convenient for getting around; lots of street food nearby.

Very poor breakfast bar. Had to pay extra charges (in addition to the price displayed on trip.com) that they then refund in the form of a voucher to spend at the bar. Bad surprise. Good overall otherwise.

Had to rebook a room because flights were cancelled due to the snow storm. Understandable reception was busy. Unfortunately the lady dealing with us was very rude and blunt. Apart from this stay was good. Location is amazing!

The price was quite a good deal for New York, especially with a discount. The facilities and decor are up to Hilton's standards, but!! It was incredibly, unbelievably crowded. Expect to wait about an hour just to park, with only one staff member working. Checking in at the front desk, buying coffee, and even storing luggage all involved long queues. It seems like a lot of airline crew stay here too...

The room was clean and hygienic, and the view outside the window was captivating. The environment was also very pleasant.

Nice hotel, right around the corner from Times Square. The lobby is very nice and open. The rooms are indeed small, but not bothersome (we had the Superior room). The room is no-frills, but comfy. The bed was nice and there was a bit of storage. The bathroom is very small but it has everything you might need. Our room was clean; we didn’t have the issues some reported, but it could have used a deep...

CORRECTION ABOUT ROOM SIZE - SEE BELOW We had a Deluxe City View room with 2 double beds for 2 adults, 2 children (teens). . The size of the room was comfortable for NY sizes. We had room to stow our luggage (we had 2 large pieces). This room was larger than the New Yorker, where we stayed a few years back - at that hotel there was no room for luggage and we were walking over it. It was pretty tight...

I just returned from my stay with a large school group. We were very pleased with our experience! The room size was extremely small, especially for four girls, but since we were only really there to sleep this wasn't a problem. I was pleasantly surprised that we had a great view of the city given that we had a "standard" room (I was expecting a brick wall!) and the layout of the room was nice for the...

Elevator is smart. There is no breakfast. Hotel workers have difficult times when u ask something to them. It is like they dont like helping or solving ur problem. You hear every noise in the room

The front desk staff didn't even know the meaning behind the sculptures in their own hotel and told me to look it up online myself. What a hotel fail! The hotel price is very reasonable, and the location is also very convenient.

The location is fantastic, and the room size was great. However, it was a bit dusty and dry. Everything else was really good though!

Excellent location right in the heart of Manhattan.

Unfortunately, only thing positive is the location. Hotel was very run down and disappointing. Dusty room and lots of broken items in room. Very expensive stay for this budget experience.

Great location, nice and clean hotel

Booked a standard room for two people and it was much larger than expected. There was plenty of space for both our luggage, plus a wardrobe. We stayed for three nights, and the location was fantastic – right next to Grand Central Station and Fifth Avenue, which was incredibly convenient.

This hotel is nearly 100 years old, so the facilities are a bit dated, but it's generally clean and tidy. Its best feature is the excellent location; it's very convenient to walk to major Midtown attractions and the subway. About 100 meters to the left when you exit the hotel, there's a fantastic Korean buffet restaurant.

Excellent service, generous desk staff allowed us to check in at 9am for no cost as the room was free, excellent room with great views. Right next to multiple subway stations.

Hotel with an excellent location and very friendly staff. A bit old and in need of renovation, especially the windows to ensure proper insulation from the cold; we had to keep the air conditioning on almost all the time to warm up the room. Generally I’d give a a 4/5.

It is a very basic hotel but very convenient if you want to take the train to other cities at Penn Station for a couple of days during your visit because they let you store your luggage if you return to NYC to stay there again.

We pleased with services at this hotel besides that it close the Penn station so I feel comfortable

The hotel location is quite convenient. It is easy to browse around the city. Recommended for young travelers who are seeking hotels that allow 18 years old to check-in.

Nice 4* hotel closed to popular Times Square and Hard Rock cafe with easy access to lots of food and amenities. City Subway is just 2mins walk from the hotel lobby Helpful staff and room is comfortable and clean Got free pass for general admission fo American Museum of Natural History Will stay at this Westin again in next visit to NY

The location is perfect. Just walking distance around times square. Food and bakery surrounding the hotel. Very convinient. Will come again next time

Very convenient location, comfortable rooms, and lots of Chinese restaurants nearby.

We booked a room with city view. They gave us a room with window and there was no city view. Something blocked our window view and they did it on purpose. They usually give trip.com or *********** customers on the same floor which blocks the window and blocks the city view.

Overall, it was good. I asked for some amenities once, and though they promised to send them up, they never arrived. The location was very convenient for getting around.

Good service, clean rooms. The area is bustling with shops and restaurants, and it's just a block from Times Square.

The hotel's location is great, near Times Square with multiple subway lines. However, the room assigned by the front desk was in a terrible spot, facing another room's outdoor AC unit. On top of that, the indoor AC unit was very noisy, so much so that I had to turn it off to even attempt to sleep. The hotel's room service was also mediocre; they always forgot something, like disposable cups, or they...

Located in Times Square, it's a pleasant walk to Central Park and the Metropolitan Museum of Art. The rooms are a bit small, and breakfast is grab-and-go with three vendor options. I recommend Carve at the intersection of 47th Street and 8th Avenue for more choices. They also offer complimentary red and white wine every Tuesday and Friday from 5-6 PM. Pictures 4 and 5 are from Bond 45.

Employees were not accommodating especially at the front desk.

The hotel is quite old, but given its prime location right next to Times Square, you can't really complain too much. However, the large industrial fan from the adjacent building right outside my room was incredibly noisy.

Great hotel with great location

Room was quite small and basic, and walls were thin. Staff was very helpful. There is no on site restaurant except for the steakhouse so it was not an option for my 15 night stay to dine there every night. Great location near to Central station. Overall, it was a pleasant stay.

You have to ask for a fridge and they will bring it to you. There is none when you arrive.

Amazing experience would highly recommend this beautiful place during Christmas time.

The hotel location is excellent. Our room was clean but very old beds and squeaky, the shower didn't work properly. The breakfast is over priced, cold and very minimal. I would not rate this hotel as a 5 star. Understably its a busy period but the lobby was overcrowded with outsiders taking photos. The door men were great, sorry can't recall the names.

I stayed with my family during the Christmas holidays and had a great experience. Each staff member was welcoming and attentive. I look forward to visiting in the future

Excellent location during a Christmas visit to NYC! Beautiful decorations at the property & close walking distance to all the holiday hot spots. Room cleaning staff is so pleasant and very attentive. We had an amazing view of St Patrick's Cathedral from our room. Would highly recommend this hotel.

The Lotte is a beautiful hotel in the perfect location- close to shopping , restaraunts, coffee shops and Central Park South and all other Christmas attractions. The courtyard and lobby are decorated beautifully for the Christmas Season. Staff is friendly and courteous. The rooms and bathrooms however are dated. The carpet is old and mauve, and the decor is sparse. For as beautiful as the hotel lobby...

Very convenient to stay here - near to Grand Central Terminal, Bryant park and many other tourist spots. Great for a 1-2 nights stay to explore NYC.

Very busy but the entire staff was up to the challenge.

The room was nice, and the location was good too. I liked the gym, and the staff were very friendly.

Security deposit is not credited back to me even after check out.

The hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.

Good Location. Good hotel. Very near the supermarket. near the shopping mall

The room was clean and tidy, and the heating was strong enough to keep us warm. The outlets didn't require a converter, which was convenient. It was very quiet, and the hotel's location is great, very close to Central Park, making it easy to get around.

Extremely satisfied! Absolutely excellent!

Nice place to stay. Would definitely recommend.

The location is unbeatable, really close to the most bustling area of the city center. The subway station is right next door, making it super convenient for getting around. The hotel environment is great; although it's an older property, you can tell it's very well-maintained. Getting upgraded to Westhouse in the same building was also a pleasant surprise!

Good location. Rooms were clean Staff were courteous.would definitely recommend to others for staying here

This is my second stay here. They didn't have a king room available that I had reserved so they upgraded me to a Suite, very nice!

My family had a great time here. Staff was super friendly. Everything was clean which is a top priority for me!

Good service and pleasant stay.

Well positioned , good room size , nice lobby and friendly staff. No complaints and no problems overall. Would recommend for a short stay in NYC!

The location was good, it was clean, the staff was interested. The only disadvantage is that they charge a deposit per day. I'm waiting for my deposit to be refunded.

The hotel is in Manhattan, just a 7-minute walk from Grand Central Station. It was quite clean. My only minor complaint was that the pillows were a bit too high for my comfort; I wish there were more options available.

The rooms are small but well-equipped. The air conditioning works. It was unexpected that they charged a $100 daily deposit but only refunded $65. This turned out to be for a mandatory bar credit. They claim you get a $35 daily credit to spend on food or drinks at the bar for free. However, whether you use it or not, they still deduct $35 per day from your deposit. This practice definitely calls for...

Everything is conveniently located, which was great.

Me and my wife booked this hotel for our anniversary. I am an intercontinental ambassador, so we were upgraded from standard king to king high floor. We also got a second drink voucher since I mentioned it was our wedding anniversary worth 25 dollars for the bar in addition to the 20 dollar drink voucher for being an ambassador, which I appreciated. The room was clean and bed was comfortable. It was...

Intercontinental is my go-to brand, and while this wasn't my absolute favorite Intercontinental, it was definitely one of my top 3 IHG hotels in the new york city area. The rooms are pretty small, like most in NYC, but the lounge was awesome and well-stocked all day. Breakfast is a bit limited compared to the parlor, but since I had status, I used both in the morning. I was super happy they offered...

Good location and decent room size. Bathroom shower had someones hair on the wall when we checked in. We told them and they were like 🤷‍♀️ should we come clean it… that reply came at 2:00am 😴🫨😑 Location is good- don’t forget to take advantage of the discount at the bakery next door. Breakfast was okay, although terribly priced. Same for the lunch. The waiters/waitresses at breakfast and lunch were...

My recent trip to New York was very pleasant due in large part to this hotel. The location was fantastic and allowed for easy Midtown exploration. The property itself was very impressive and thoroughly decorated for Christmas. It truly felt like I was staying at a premier destination. My reservation included breakfast and everything was very enjoyable at their parlor restaurant. All the staff I interacted...

Great location for travelling to and from JFK with Airtrain connection with LIRR line to Grand Central just down the road. Beautiful hotel rooms as well.

Great location, and the room was better than expected. However, the service was mediocre. As an InterContinental Platinum member, I received no benefits, and despite having already paid through Trip.com, I was charged an additional $50 at check-in.

The soundproofing is terrible. I could hear my neighbor's alarm clock going off repeatedly – it was ridiculous. Plus, a child was crying in the middle of the night. I barely got any sleep because of the alarms and crying all night long.

Start with the bad  Room was really cold even with the heater on full blast . There was a balcony and the balcony door was quite loose and draughty, the windows were not double glaze and you could hear a lot of the sirens and going on’s outside . The room was very dated but clean . No remote for the tv. Not many plug sockets and some did not look safe . The main door had a dent in the front and didn...

No cooked breakfast, just doggy a bag… 1 pastry and 1 drink🤦🏻♀️

The hotel's location is great, but the facilities are a bit old. Despite that, it's cleaned meticulously every day! We checked in around 3 or 4 PM, and the front desk staff was yawning repeatedly right in front of us, with their mouths wide open… Honestly, it was my first time encountering such rude front desk service! The bellhop who helped with our luggage had a sour face the entire time and spoke...

I was kept so informed before the trip. Upon check-in it was extremely smooth and never had any problems reserving through the Trip.com. I will definitely use them again and again.

Very good stay. Nice and clean hotel. Staff are very friendly. Very close to Subway. They charge you 30usd daily as city tax, but you can use them in restaurant. Deposit is 100usd per day. Possible to pay in cash.

Excellent location, close to Brooklyn Bridge and Metro/Subway, good service. Double room was spacous for family of 4 though the beds were a bit small. Still a good experience staying at the hotel.

The floor is so dirty, coffee stains have not been cleaned, and hair is still left in the wash basin in the bathroom.The entire room was very dusty and old, and the soundproofing was terrible. I could hear the people in the next room talking all night.

Good location near Brooklyn bridge nice stay . I didn’t like the long corridors to arrive to the room but that it is.

My overall experience was good but started off shaky. The first night I arrived with my mother, the first room we were in was dirty. We complained, and promptly the manager helped to find that was suitable for us. Even upgraded us to a better room. I love all staff, they were friendly. They were polite. They gave suggestions. The location was really convenient for me and my sister who were running...

The hotel and location where good. However, I was forced to accept $30 a day as destination fee to be spent in the hotel for 3 daysl. I was advised if I won't use it I will lose it even thought I wasn't made aware about it. Really disappointed and rather ubset.

It's a small hotel, but the location is great. However, it feels a bit chaotic/disorganized.

The hotel's location is excellent; it's easy to walk to attractions like Times Square and Central Park. The room was reasonably clean but quite small, and the soundproofing was poor. The price was also a bit high.

Great location!! Loved the rooftop bar. Rooms were small but very efficient. But let’s face it you don’t go to NYC to sit in your room!!

The hotel's location is excellent, right in the heart of Manhattan. It's within walking distance to famous attractions like Times Square and Central Park. There's also a supermarket across the street and plenty of dining options nearby. We booked a room for four, but the bedroom was a bit cramped.

The location is excellent and the hotel has a nice design. The shower facilities are great and the bedding is very comfortable. However, the room is quite small, and the wall-mounted table is a bit inconvenient. Overall, it's pretty good.

I choose this hotel every time I go to New York. It is very clean and enthusiastic, and it is right beside Times Square.

Great location, but there was a leftover martini glass in the elevator, and it smelled bad.

The location is excellent, and we have stayed in this hotel many times.

Great Stay, Prime Location! I had a wonderful stay at Park Lane Hotel, New York. The hotel is situated in a fantastic location, just steps away from Central Park and many of New York's iconic attractions. The staff was friendly and accommodating, making the check-in process smooth and easy. The room was spacious, clean, and offered a great view of the city, providing a relaxing atmosphere after a...

A bit too expensive for me. Shower was so weak. The window cannot protect outside noise especially traffic and construction noise even though i stayed at 24th floor.

Friendly staff, great location, near by square times and restaurant

We absolutely love working here! We frequently do hair and makeup for guests staying at this wonderful hotel, and every experience is fantastic. Service is top-notch, the rooms have perfect lighting, and parking is a breeze. Highly recommend!

The location is great, right next to Times Square, which is super convenient. The room size was decent, especially for New York standards. Facilities were pretty basic but clean. The front desk staff seemed impatient, but the doorman was very welcoming!

Stayed at this hotel on NYE and it was the best decision made due to the convenience of return to hotel after the countdown event.

Great room. Great Location. Great vibe.

It's a great location for tourists, the rate is quite high for what the hotel offers. Fitness center is a great size and I was more impressed by the fitness center than the lobby. I expected more Christmas decor than just the tree. Beds are comfortable, pillows are not. Front desk, Francisco is fantastic and treats you like a premium guest. Breakfast is mid for a buffet that costs $30. Even my niece...

A perfect room for a reasonable price is all but impossible to find in NYC. This is as close as it gets. We come to NYC multiple times a year. While this hotel isn't perfect, you really can't beat the spacious rooms, gracious service and easy access to transit. Every time we stay some place else, I think "It's not as nice as the InterContinental." For comparison, we have stayed at various Marriots...

The rooms are clean & comfortable. The staff were all very friendly & greeted us when we passed. The greatest jewel is JC, the concierge. She is very connected & will help you have an outstanding time while you’re in New York City. She knows all of the people to get you the best seats for theater, activities, and dining. You don’t have to be a guest at the intercontinental to have her help you. Just...

I was happy with the lobby and everything and the rooms were ok however breakfast was not to what I expected. On the first day of breakfast they said we had the option of ham and cheese croissant, granola and ham and egg and cheese croissant. But on the day they only offered a plain croissant which was extremely disappointing. The second breakfast they didn’t even give it to me because they said they...

a very good location hotel, just some step away from the Times Square, and really like the lobby vibes, also friendly staffs!

a very good location hotel, just some step away from the Times Square, and really like the lobby vibes, also friendly staffs!

The biggest highlight about the place was not the location… but the staff at reception. I checked in on the 26th of December and the lady that helped me out (who started her shift at 12pm) was fantastic. So helpful and really assisted me. She remembered me from a couple nights earlier when I asked her to help me as I need to change my reservation and she went above and beyond to help me out. I wish...

It's a great hotel location wise and the foyer is amazing with a lounge and bar and live music. The room was clean and size is expected for new York but there was no hair conditioner provided or a fridge but the ice machine and filtered water machine was excellent Love the building interior very classic the cafe onsite also does good coffee if you're not from the US and want a real coffee Lifts...

The room was okay, but the shower pressure was quite low. The windows were sealed shut, which was a bit stuffy. The elevator broke down during my stay, and there was no complimentary drinking water, no mini-fridge, and no microwave provided.

Very good location with 2 very nice restaurant beside , hotel is very clean n not area not noisy , walk 8 mins to Times Square , as I have late flight , hotel is great to accommodate me till 130pm for late check out . Best hotel imo..

It's a five-minute walk to Central Park and fifteen minutes to Times Square. There's a subway station across the street and a supermarket. There are several breakfast shops nearby. The room is a decent size. There are slippers but no mouthwash cup. The quilt is too thick and I sweated from the heat. The service is okay.

Room was modern and roomy for New York - perfect location with lots of shops and restaurants in the area.

Great and safe location! Close to metro stations and bus stops, making it easy to reach tourist attractions. The staff were enthusiastic, friendly, and helpful. The city view wasn’t particularly impressive — mostly rooftops and some unsightly air conditioners — but that was fine. I booked an accessible room; unless you specifically need accessibility features, I wouldn’t recommend this type of room...

Excellent stay and great location.

The room is quite big, but the king-size bed and sofa are not suitable for family travel, so you still need to book a twin room. The bathroom is very small, unlike a five-star hotel, and the facilities are just ordinary, without toothbrushes and toothpaste. It is surrounded by Fifth Avenue and various commercial streets. There are many restaurants around, and there are many people. Good restaurants...