Durham Marriott City Center in Durham

The door to room 311 allowed us to enter but when I went to exit it wouldn’t open. We were literally trapped in the room. A gentleman from engineering came who was super nice worked diligently to get the door open. After about 15 mins the door was opened. They switched to room 309. As we were getting settled in there I noticed the heat was blowing cold air on a cold night. Once again I called downstairs they tried to tell me it takes a while for the heat to kick in but I was just next door and that wasn’t the case. The desk clerked notified the nice engineer once again who came with a heater for back up although he was able to get the room heat going. At check out I give my ticket to the valet gentleman who comes back after 20 minutes and tells me my doors to my car “won’t unlock” I’m like sir go get my car please. He gets a younger gentleman to come assist him and like magic my car pulls up. The other gentleman didn’t know how to work the key fob. Then on top of that I booked and paid through *******. When i got to the hotels I thought I was giving my card for incidentals but nope they charged me for the total price of the room again. I paid for the room on the ******* side and at the desk. I had to get a gentleman by the name of Chris to sort it out for me. He was super nice. On top of that they billed me for incidentals when I’m the one with multiple incidents and no tried to compensate until i spoke to Chris. This stay was a nightmare and I will never book here again.

Th AC didn’t work, they sent someone up and then offered a fan. They had no room service that evening and a limited menu. Drilling started at 10am so we left prior. I’ll never stay at that hotel again. I’ll avoid Marriot if possible.

Nice hotel, but we were there for our anniversary and told them so, paid extra for a corner king with a view and got 2nd floor room with construction going on outside the room in the hallway, plastic all over. Staff was great but way overpriced for the night we spent there.